Travelers · 11 hours ago
Outside Property Unit Manager
OR - Lake Oswego
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $172K/yr
3+ years expTravelers is a leading property casualty insurer with a commitment to customer care and community service. The Outside Property Unit Manager will oversee a team of claim professionals, ensuring product quality and performance while providing guidance and direction to staff. This role includes strategic recruitment, staff development, and effective claim management to enhance service quality and operational efficiency.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Attract, Retain and Develop World Class Talent:
Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy
Effective orientation and on-boarding
Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback
Work with management to develop and implement effective training, performance development and succession planning
Effective retention planning; proactively manage and respond to turnover
Effectively utilize reward system to distinguish top performers and significant achievements
Provide Compelling Claim Services:
Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers
Develop and execute a strategic file management plan that achieves optimal file resolution and business results
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency
Review new notices, ensuring claims are assigned to staff with appropriate skill sets
Conduct quality file reviews per office/ best practices guidelines
Conduct ride-along inspections/ reinspections with claim professionals to provide coaching and feedback
Establish/follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary
Implement strategies and initiatives to improve file quality, customer service and manage costs
Drive the Information Advantage:
Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results
Achieve Optimal Solutions:
Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business
Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense
Partner for Mutual Success:
Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes
Participate in business meetings and agency visits as required
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
Access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
Three years claim work experience in at least one line of business
Valid Driver's License
Bachelor's Degree
Claim management experience
Preferred
Drive Results
Leads Change
Executes Business Strategy
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase