Wyndham Hotels & Resorts · 23 hours ago
Director, Franchise Operations - Florida
Orlando, FL
Full-time
Hybrid
Director/Executive
$95K/yr - $115K/yr
6+ years expWyndham Hotels & Resorts is the largest hotel franchise company in the world, committed to making hotel travel possible for all. The Director of Franchise Operations will nurture relationships with hotel owners, optimize their performance, and drive franchisee satisfaction through innovative solutions and resources.
HospitalityHotelTravel Accommodations
Responsibilities
Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values: Being Responsive, Being Respectful and Delivering a Great Experience
Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance
Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners
Requires 90% travel with flexible work schedule
Respond to one off requests from the business that are property specific within in indicated SLA (Service Level Agreement)
Execute Wyndham Hotels and Resorts initiatives, projects, and related tasks
Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel
Drive NRG through retention and development opportunities
Collaborate with internal stakeholders
Provide accountability to the organization through documentation, follow up and system reporting
Achieve annual service, performance and KPI goals in order to impact WHR profitability
Take ownership of personal and professional development
Project a positive image and promote the value of WHR
Qualification
Required
6 to 8 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience
4-year college degree in business administration, management, or a related field
3-5 years of multi-property experience
3-5 years experience in leadership positions, managing teams, and overseeing multiple franchises
3-5 years of Wyndham Operations experience, preferred
Industry certifications
Proficient in Microsoft Suite (i.e., Office, Word, PowerPoint, Excel etc.)
Preferred
3-5 years of Wyndham Operations experience, preferred
Benefits
Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue 2.692 hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Company
Wyndham Hotels & Resorts
Wyndham Hotels & Resorts is a
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2025-10-16Post Ipo Debt· $250M
2023-05-25Post Ipo Equity· $1.1B
2018-06-01IPO
Leadership Team
Geoff Ballotti
President and CEO
Kurt Albert
Interim Chief Financial Officer
Recent News
2026-01-22
Hotel Management Network
2026-01-16
2026-01-14
Company data provided by crunchbase