Workiva · 2 hours ago
Associate Product Support Engineer - 3:30PM - 12:30AM CT Monday - Friday
United States
Full-time
Remote
New Grad, Entry Level
$23/hr - $36/hrWorkiva is a company focused on enhancing customer experience through their data platform. The Associate Product Support Engineer will serve as the primary problem solver for users, assisting customers with technical and functional challenges through various communication channels.
AnalyticsBusiness Process Automation (BPA)Enterprise SoftwareGovernmentRisk ManagementSoftware
Responsibilities
Provide technical and functional expertise to customers through phone, chat, and ticket management
Manage customer inquiries within expected time frames, escalating only when necessary
Maintain professionalism and establish positive rapport with customers
Troubleshoot customer issues using application knowledge, experience, and self-guided research
Resolve complex customer issues independently or with minimal assistance
Link, author, and edit content in Workiva’s knowledge base to enhance customer self-service resources
Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability
Qualification
Required
Undergraduate degree or equivalent combination of education and experience in a related field
Preferred
Ability to multitask and manage changing priorities
Moderate technical aptitude, proficiency in Google Drive, Microsoft Office Suite, OneCloud
Strong communication skills across various channels (email, phones, ticketing system)
Self-motivated and results-oriented, able to coach others to demonstrate similar characteristics
Anticipate obstacles, establish timelines, and define service level agreements
Enjoy troubleshooting, asking critical questions, and probing for information to facilitate problem-solving
Represent the team in cross-functional meetings or projects, contributing to a positive team culture
Basic or intermediate experience in database support or network security support preferred
Benefits
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package
Company
Workiva
Workiva created Wdesk, a cloud-based platform for enterprises to collect, manage, report, and analyze critical business data in real time.
Founded in 2008
1001-5000 employees
H1B Sponsorship
Workiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (1)
2022 (3)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$680.58MKey Investors
Bluestem Capital
2023-08-14Post Ipo Debt· $625M
2014-12-12IPO
2014-10-17Series Unknown· $0.69M
Leadership Team
Julie Iskow
President & CEO
Penny Ashley Lawrence
SVP, CPX (Customer & Partner Experience)
Recent News
2026-01-07
The Motley Fool
2025-12-31
thefly.com
2025-12-11
Company data provided by crunchbase