Arcco Power Systems · 8 hours ago
Service Scheduling Coordinator
Baton Rouge, LA
Full-time
Onsite
Entry Level
1+ years expARCCO Power Systems is a leader in providing reliable generator solutions for commercial and industrial clients, and they are seeking a highly organized and detail-oriented Service Scheduling Coordinator. This role is essential to keeping field service operations running smoothly by efficiently scheduling technicians and ensuring customers receive timely service.
Industrial EngineeringManufacturingMechanical EngineeringRentalTraining
Responsibilities
Schedule service calls, preventive maintenance, and emergency repairs for generator technicians, optimizing for efficiency and customer satisfaction
Communicate clearly with customers to confirm appointments, provide service updates, and address inquiries with professionalism
Monitor technician availability, workload, and geographic zones to optimize scheduling
Update and maintain service logs, work orders, and job tracking systems (e.g., Infor or other internal platforms)
Work closely with the service manager, parts department, and dispatch to ensure efficient workflow
Handle incoming calls and service inquiries via phone and email with professionalism and urgency
Adjust schedules as needed to accommodate high-priority or emergency jobs
Track and follow up on open work orders, customer updates, and technician reports
Maintain accurate documentation and ensure data entry is completed in a timely manner
Provide administrative support to the service department as needed
Qualification
Required
1–3 years of experience in service coordination, scheduling, dispatching, or a related administrative role
Exceptional organizational skills with a keen eye for detail and accuracy
Strong verbal and written communication skills, with a focus on professional customer interactions
Ability to multitask and work in a fast-paced environment
Proficiency with scheduling software (e.g., Infor, ServiceMax, or similar), Microsoft Excel, and other tracking systems
High school diploma or equivalent
Preferred
Familiarity with generator service or technical industries
Associate's or bachelor's degree in business or a related field
Company
Arcco Power Systems
Arcco Power Systems is a industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barry Abshire
Chief Risk Officer
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