Insight Solutions · 1 day ago
Customer Service Representative - USCG NMC
United States
Contract
Remote
New Grad, Entry LevelInsight Technology Solutions currently supports a contract providing call center support for the U.S. Coast Guard National Maritime Center. The Contact Center Specialist provides direct telephone, email, and chat based support to the Merchant Mariner community and other concerned parties regarding the credentialing process.
ConsultingData IntegrationInformation TechnologyService Industry
No H1B
Security Clearance Required
Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Building lasting relationships with clients and other call center team members based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Qualification
Required
Must be able to obtain a Public Trust Clearance
Must have exceptional written and verbal communications skills
Company
Insight Solutions
Insight Solutions is an IT company that helps organizations transform technology, operations, and service delivery to meet challenges.
Founded in 1988
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Plesha
Manager, Strategic Partners & Alliances - Dell Technologies
Carmen Taglienti
Chief Data Officer and Data/AI Portfolio Director
Company data provided by crunchbase