Yochana · 16 hours ago
Salesforce Administrator
United States
Full-time
Remote
Senior Level
6+ years expYochana is seeking a highly skilled Salesforce Field Service Management Administrator to support and optimize their Salesforce Field Service solution within the Utilities domain. The role involves managing configurations, improving service workflows, and ensuring high-quality customer service delivery.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Responsibilities
Administer, configure, and maintain Salesforce Field Service Management (FSL/FSM) environments
Customize service workflows, service territories, work types, scheduling policies, and appointment booking
Collaborate with business stakeholders to gather requirements and translate them into effective Salesforce solutions
Monitor platform performance, resolve issues, and ensure data quality and system reliability
Manage user roles, profiles, permission sets, and security settings
Implement automation using flows, process builder, and other Salesforce automation tools
Support release management, testing, and deployment of enhancements
Generate reports and dashboards to provide operational and analytical insights
Work closely with field technicians, operations teams, and IT stakeholders to optimize field service processes
Ensure best practices are followed around configuration, customization, and data governance
Qualification
Required
Hands-on experience with Salesforce Field Service (FSL/FSM)
Strong understanding of Utilities domain processes such as outage management, asset management, and field operations
Proficiency in Salesforce configuration including flows, object customization, page layouts, and validation rules
Experience in scheduling optimization, workforce management, and mobile field service operations
Knowledge of Salesforce security, sharing model, and data management
Salesforce Administrator certification (ADM-201) required
Preferred
Salesforce Field Service Consultant certification
Experience with Salesforce Lightning components and mobile app configuration
Knowledge of integrations using APIs, middleware, or integration tools
Experience working in Agile environments
Familiarity with asset-heavy industries such as Utilities, Energy
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
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