Renova One · 16 hours ago
Client Service Specialist
Hyattsville, MD
Full-time
Onsite
Entry Level
$20/hr - $24/hr
2+ years expRenova One is a company that provides renovation and restoration solutions for various types of properties. The Client Service Specialist acts as a key point of contact for clients, ensuring timely responses to inquiries and service requests while collaborating across departments to deliver exceptional service.
Real Estate
Responsibilities
Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits
Greet, admit, and escort office visitors and clients in a professional and courteous manner
Enter and manage orders received via email from property managers
Accurately document order details, status updates, and customer notes within internal systems
Manage daily communication with installers, providing job information, updates, and logistical support
Maintain clear and consistent communication with project managers regarding order progress and site updates
Facilitate coordination between project managers and property representatives to ensure accurate project execution
Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems
Ensure all project-related documentation is accurately filed and maintained for easy retrieval
Maintain organized records of orders, communications, and project notes
Responsible for managing order entry and fulfillment processes during the company’s transition to the RFMS system
Qualification
Required
At least 2 years of professional experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and experience using CRM or customer service software
High school diploma or equivalent required
Preferred
Bilingual (English/Spanish) is strongly preferred
Experience with RFMS is a plus
associate's degree preferred
Company
Renova One
At Renova One, we don’t just renovate, we simplify the entire process.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robby Mailatyar
Chief Executive Officer
Ryan Comer
Chief Executive Officer
Company data provided by crunchbase