maxRTE · 4 hours ago
Technical Operations Analyst
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
2+ years expmaxRTE delivers software solutions that help clients in healthcare with revenue cycle management. They are seeking a Technical Operations Analyst to support the quality and stability of their SaaS platform, ensuring new features are released confidently and production issues are resolved quickly.
ComputerSoftware
Responsibilities
Lead internal Quality Assurance (QA) and User Acceptance Testing (UAT) for new features and enhancements
Validate workflows against documented requirements and expected system behavior
Identify defects, edge cases, and usability issues prior to release
Partner with Product and Engineering to support release readiness
Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams
Identify trends or recurring issues and proactively flag risks
Validate production fixes and post-deployment changes
Assist with incident response and post-incident reviews
Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data
Act as a liaison between Product, Engineering, and Support teams
Improve internal documentation, test scenarios, and processes
Qualification
Required
Bachelor's degree or equivalent work experience
2-4 years of experience in a technical operations, application support, QA, or product operations role
Strong analytical thinker
Clear communicator who can collaborate effectively across teams and work directly with clients when needed
You thrive in fast-paced, high-accountability environments and are eager to roll up your sleeves to solve problems
Preferred
Experience with SQL
Experience in Healthcare, Revenue Cycle Management, and/or with insurance payers
Understanding of release management or incident response processes
Experience working in Agile
Benefits
Team bonding and off-site events 2x per year
Unlimited paid time off
Dental, Vision, Health and Life Insurance
401k plan
Company
maxRTE
maxRTE is a computer company located in Burnsville.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jordan Rose
Chief Operating Officer
Company data provided by crunchbase