Desktop Support Technician jobs in United States
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TechHuman · 1 day ago

Desktop Support Technician

positionJacksonville, FL
timeContract
remoteHybrid
seniorityNew Grad, Entry Level

TechHuman is seeking a Desktop Support Technician to serve as the 'face of IT' for a team supporting over 800 users. The role involves providing both onsite and remote desktop support, troubleshooting various issues, and maintaining professional interactions with users of all technical skill levels.

Cloud ManagementInformation TechnologyNetwork SecuritySoftware

Responsibilities

Provide onsite and remote desktop support for Windows users
Troubleshoot hardware, software, O365, Exchange, and endpoint issues
Support walk-up IT requests and ticketed issues (Jira Service Desk)
Assist users with varying technical skill levels (including hands-on support)
Perform basic Intune tasks (user/group lookups, remote sessions, endpoint support)
Maintain professional, customer-service-oriented user interactions

Qualification

Windows desktop supportMicrosoft IntuneO365 / Exchange supportJira Service DeskActive DirectoryCustomer service skillsCoachable personalityCommunication skillsTeam-first mindset

Required

Hands-on Windows desktop support experience
Microsoft Intune experience (required; surface-level acceptable)
O365 / Exchange support experience
Strong customer service and communication skills
Coachable, teachable personality; team-first mindset
Comfortable supporting non-technical and executive users onsite

Preferred

Jira Service Desk experience
Active Directory Experience

Company

TechHuman

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TechHuman is a provider of software development and IT security services.
dateFounded in 2016
location
San Antonio, Texas, USA
people-size11-50 employees
web-link
https://techquarry.com

Funding

Current Stage
Early Stage

Leadership Team

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Javier Guerra
Founder & CEO
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Company data provided by crunchbase