Adobe · 20 hours ago
Technical Support Engineer
McLean, VA
Full-time
Onsite
Senior Level
$97K/yr - $180K/yrAdobe is a company focused on changing the world through digital experiences, providing exceptional services to both emerging artists and global brands. The Senior Technical Support Engineer for Government will provide technical support for the U.S. public sector Adobe customer base, handling technical issues and ensuring customer success while working with internal teams.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
First point of contact for customer concerns relating to technical issues/questions
Advocate for our Customer’s and represent their needs with internal product and engineering teams
Provide response/update/resolution to technical inquires within established Service Level Agreement guidelines
Ensure you have an understanding of the Customer’s priorities and how technical issues are impacting their business and customer base
Provides proactive Issue Status updates to required parties
Trouble-shoot/qualify cases before advancing into Engineering
Answer questions regarding product functionality and usage
Solve implementation problems
Product Content Creation (KB articles, whitepapers, forum participation)
Provide Knowledge Transfer sessions to help reduce issues into Adobe
Expand your understanding of Adobe products thru individual and group enablement sessions, interactions with product/engineering teams and working side by side with other Technical Support Engineers on your team
Qualification
Required
An active TS/SCI U.S. Government Security clearance is required
Geographically located for daily commuting to Tysons, Virginia
Experience in customer care/customer support
Windows/Linux server knowledge to include installation, administration, upgrading, and resolving issues
Strong Technical knowledge of Java application servers and relational databases
Strong organizational skills with attention to detail
Advanced written and verbal communication skills
Appreciation of government security controls and related IT requirements
Bachelor's degree or equivalent experience
Preferred
Experience with Adobe products desired, such as Adobe Experience Manager and PDF forms
Experience with cloud deployments such as AWS & Azure also appreciated
Benefits
Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
Founded in 1982
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-23
2026-01-23
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