American Campus Communities · 6 hours ago
Director of Property Management - Royal Lexington, Newtown Crossing & The Townhomes at Newtown Crossing
Lexington, KY
Full-time
Onsite
Mid, Senior Level
5+ years expAmerican Campus Communities is seeking a Director of Property Management to enhance the resident experience across multiple properties. This role involves developing strategies for leasing, marketing, and facilities operations while also recruiting and mentoring teams to drive performance and foster a positive work culture.
ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential
Responsibilities
Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for multiple properties, ensuring they are at ACC standard
Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams
Conduct performance evaluations of direct reports and performance discussions with team members
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports
Ensure portfolio has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans
Set goals with property leaders, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility
Oversee Senior Service Manager to ensure portfolio meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value
Oversee Resident Experience Managers (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions
Attend resident events as needed and resolve all escalated resident concerns
Direct oversight of portfolio performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships
Lead communication throughout portfolio to align with operational goals; implement policies to increase safe work environment for all employees
Ensure University partners are informed and supported, as the go-to market liaison, as well as attend events as needed; handle all escalated concerns
Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams
Maintain key control oversight, including key box access
Other duties as assigned by manager
Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems
Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion
Qualification
Required
5 years' of leadership experience in student or multi-family housing, or similar industry
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Strong communication and collaboration skills
Demonstrated leadership skills
Preferred
Bachelor's degree in business or relevant field preferred
Benefits
Dental
Vision
401(k) with Employer Matching
Medical & Dependent Care Flexible Spending Accounts (FSA)
Life Insurance
Sick Leave
Paid Time Off
Paid Pregnancy & Childbirth Leave
Paid Paternity Leave
Health Insurance
Health Savings Account (HSA) with Employer Matching
Short-Term & Long-Term Disability
Preferred Membership Pricing at Local & National Companies
CoreGiving Volunteer Days
Referral Program
Charity Matching Program
Company
American Campus Communities
American Campus Communities is a real estate investment trust that manages high-quality student housing apartment communities.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-04-19Acquired
2004-08-17IPO
Leadership Team
Jennifer Beese
Chief Operating Officer
Recent News
Morningstar.com
2025-09-04
Seattle TechFlash
2025-07-28
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