Interior Logic Group, Inc. · 3 hours ago
Customer Service Coordinator - Cabinets
Orlando, FL
Full-time
Hybrid
Entry Level
1+ years expInterior Logic Group, Inc. is looking to build careers and design futures. The Customer Service Coordinator serves as a central point of contact for customer service and warranty-related requests, ensuring timely resolution of issues and maintaining customer satisfaction through effective coordination with builders, customers, and internal teams.
Construction
Responsibilities
Receive and review new customer service requests from multiple sources to determine cause, type of malfunction, COE, and customer address
Contact builder representatives to schedule appointments and confirm work to be performed within 24 hours of receipt (same-day for urgent or escalated items)
Verify material availability and confirm estimated repair completion timelines
Ensure customer complaints are resolved promptly and professionally; follow up to confirm satisfaction with the final product
Locate materials in ILG systems and coordinate with Production Coordinators to order necessary replacement parts and supplies
Create work orders following established processes to ensure accurate tracking, reporting, and cost allocation
Coordinate with the Labor Dispatch Team to resolve scheduling issues and manage workloads as needed
Access builder portals to obtain service information, documentation, and project updates
Prepare and send quotes/invoices for builder purchase orders prior to scheduling, ensuring completion within 24 hours of request
Submit and track material claim requests, following up with vendors or the claims department for resolution and repair direction
Oversee claims and billing processes within the service department, including pricing, cost analysis, and invoice initiation
Process backcharge requests and complete related documentation for labor and material claims departments
Work daily on management-provided reports to ensure jobs are closed out, errors corrected, and costs billed promptly
Communicate recurring service or production issues with appropriate departments to prevent future occurrences
Collaborate with internal teams—Production, Sales, Design Center, Warehouse, and Field Operations—to minimize service issues
Perform other duties as assigned
Qualification
Required
High school diploma or GED, plus one (1) year of related experience and/or training
Preferred
Bilingual (English/Spanish) communication skills
Proficiency in SAP and Microsoft Office Suite (Excel, Outlook, Word)
Company
Interior Logic Group, Inc.
Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-02-01Acquired
Leadership Team
Alan Davenport
Chief Executive Officer | Board Director
Jon Weldon
Chief Operating Officer
Recent News
Mergers & Acquisitions
2025-11-06
Company data provided by crunchbase