NEOGOV · 1 month ago
Community Services Program Manager
Leesburg, VA
Full-time
Onsite
Senior Level
$78K/yr - $136K/yr
5+ years expLoudoun County Government is recognized for its commitment to employee satisfaction and excellence in public service. The Community Services Program Manager oversees programs aimed at preventing homelessness and enhancing access to resources, providing leadership to various teams and ensuring compliance with performance standards and regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide strategic and operational oversight of Community Support Services and Homeless Assistance Teams
Ensure programs follow established best practices in service delivery including: Housing First, Trauma-informed engagement, Harm reduction, Motivational interviewing, and Person-centered program planning
Develop, implement, and evaluate program workflows, operating procedures, and service expectations to ensure effective, consistent, and compliant service delivery
Lead administrative and operational oversight of vendor-operated programs including the Leesburg Homeless Services Center, Sterling and Leesburg Drop-In Centers, and the seasonal Hypothermia Prevention Shelter
Conduct routine contract compliance reviews, quality assurance assessments, documentation monitoring, and site inspections
Serve as the primary County liaison to contracted service providers, ensuring accountability to performance expectations, deliverables, and reporting requirements
Coordinate and issue corrective action plans related to contract performance, operational gaps, or documentation findings
Administer and monitor grant-funded services including programs supported through the Virginia Homeless Solutions Program (VHSP)
Oversee program budgets, track expenditures, and ensure services operate within authorized financial parameters
Review, reconcile, and validate vendor invoices, contract submissions, reimbursement requests, budget tracking files, and required documentation for accuracy and compliance
Administer and monitor funding allocations provided through the Community Fund Policy, ensuring documentation requirements, eligibility standards, and program intent are consistently applied
Provide fiscal forecasting, expenditure tracking, and reporting to ensure long-term stability and compliance with funding requirements
Ensure compliance with federal, state, and local mandates, funding conditions, policies, and regulations
Oversee required data entry into HMIS and additional reporting systems aligned with grant, contract, or operational requirements
Submit required federal, state, and local reporting accurately and on schedule
Lead and implement quality assurance initiatives including record audits, performance monitoring dashboards, data validation, and performance improvement plans
Analyze service trends, caseloads, financial usage, and outcome data to guide operational planning and inform system-level improvements
Serve in an Emergency Support Function 6 (ESF-6) capacity supporting sheltering and response operations during emergencies or declared events
Coordinate with community partners, providers, and public agencies to support service delivery continuity
Provide public education, presentations, and technical support related to homelessness response, emergency services, and community resources
Represent the County on task forces, committees, regional workgroups, and interagency collaborations
Provide leadership, supervision, and performance management for assigned staff
Oversee recruitment, selection, onboarding, and ongoing skill development of team members
Develop staff capacity through clear expectations, program alignment, accountability, and coaching
Foster a professional environment focused on accountability, service excellence, trauma-informed practice, and effective communication
Qualification
Required
Bachelor's degree in Social Work, Psychology, Sociology, or a related field
Five (5) years related work experience including one (1) year of supervisory or team lead experience
Equivalent combination of education and experience
Preferred
Master's degree in Social Work, or a related field
Experience working in local government or a department of social services
Contract/Grant-writing experience
Knowledge of laws and regulations as applied to assigned areas
Bi-lingual skills in Spanish and English
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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