Kyverna Therapeutics · 22 hours ago
Executive Director, Head of Cellular Therapy Operations
United States
Full-time
Remote
Director/Executive
$275K/yr - $305K/yr
15+ years expKyverna Therapeutics is a patient-centered, clinical-stage biopharmaceutical company developing cell therapies for patients suffering from autoimmune diseases. The Executive Director, Head of Cellular Therapy Operations will design, build, and lead an integrated customer operations organization to support the commercialization of cellular therapies, ensuring a seamless experience for treatment centers and patients.
BiotechnologyLife ScienceTherapeutics
Responsibilities
Own the complete customer and patient journey from initial patient registration through legally compliant product sale and invoicing
Ensure consistent, on-time execution of scheduling, delivery, and patient support across all cellular therapy programs
Serve as the single point of accountability for customer operations outcomes, including service quality, operational performance, scalability, and customer satisfaction
Serve as a core member of the site activation team, providing executive leadership and operational oversight to design, implement, and scale patient support services in alignment with site readiness, treatment center onboarding, and launch milestones, ensuring seamless integration of patient access, scheduling, reimbursement support, and care coordination workflows from initial site activation through steady-state operations
Design, launch, and lead a Kyverna-branded Navigator organization serving as the primary interface for CAR T treatment centers
Establish a unified service model and single point of contact for scheduling, logistics coordination, and patient support
Drive scale through standardized workflows, technology enablement, and automation
Own and govern the end-to-end scheduling ecosystem, including digital scheduling portals and enabling technologies
Ensure tight integration between scheduling, manufacturing, logistics, and patient services
Partner with IT and Operations to continuously improve system performance, data visibility, and user experience
Define the enterprise patient support strategy and operating model
Ensure patient support services are fully integrated with scheduling and site operations
Build, lead, and develop a high-performing patient support organization focused on consistency, compliance, and quality
Provide executive oversight of state licensing, government price reporting, trade policy, distributor operations, and order-to-cash execution
Ensure all commercial activities are conducted in full compliance with regulatory, legal, and contractual requirements
Partner closely with Finance, Legal, Compliance, and Market Access to manage risk and enable sustainable commercialization
Define and execute Kyverna’s distributor and channel strategy aligned with commercial and supply chain objectives
Oversee distributor selection, governance, performance management, and continuous improvement
Design the future-state customer operations operating model to support pipeline expansion and long-term growth
Establish enterprise KPIs, SLAs, governance structures, and performance management frameworks
Qualification
Required
Bachelor's degree required; advanced degree preferred (MBA, MPH, PharmD, or equivalent)
15+ years of progressive experience in biopharmaceutical operations, customer operations, patient services, trade, distribution, or related functions
5+ years of experience in senior leadership roles with enterprise-level accountability
Demonstrated experience building and leading end-to-end customer operations organizations in specialty pharma, rare disease, oncology, or cellular and gene therapy environments
Deep understanding of U.S. trade, distribution, order-to-cash, state licensing, government price reporting, and compliance requirements
Proven ability to design scalable operating models and lead organizational transformation
Strong cross-functional leadership and stakeholder management skills across Commercial, Medical Affairs, Clinical Operations, Supply Chain, Finance, Legal, Compliance, and IT
Experience leading technology-enabled operations, including scheduling platforms, workflow automation, CRM systems, and digital service models
Demonstrated track record of building high-performing teams and developing senior leaders
Exceptional strategic thinking, executive communication, and decision-making skills
Ability to operate effectively in a fast-paced, high-growth, launch-stage environment
Preferred
Advanced degree preferred (MBA, MPH, PharmD, or equivalent)
Direct experience supporting CAR T or other autologous therapies strongly preferred
Benefits
Annual bonus
Comprehensive benefits
Participation in the Company’s stock option plan
Company
Kyverna Therapeutics
Kyverna Therapeutics is pioneering a new class of therapies and cures for serious autoimmune diseases.
51-200 employees
H1B Sponsorship
Kyverna Therapeutics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$295MKey Investors
Oxford Finance LLCNorthpond Ventures
2025-12-17Post Ipo Equity· $100M
2025-11-03Post Ipo Debt· $25M
2024-02-08IPO
Leadership Team
Marc Grasso
Chief Financial Officer
Tom Van Blarcom
Senior Vice President, Head of Research
Recent News
2026-01-16
Company data provided by crunchbase