Oncourse Home Solutions · 22 hours ago
Regional Operations Manager
Naperville, IL
Full-time
Hybrid
Senior Level
$111K/yr - $149K/yr
5+ years expOncourse Home Solutions is a trusted home protection provider helping homeowners across the country protect essential systems in their homes. The Regional Operations Manager will manage provider networks, ensure service delivery standards, and meet client expectations while overseeing a significant volume of service events and claims costs.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Manage the existing provider network – 150 plus providers
Liaison between the provider network and the client partnership team
Provide ongoing coaching and training to the provider network regarding the program features
Conduct regular performance evaluations with the network – Service, CSAT and efficiency based
Resolve field-based customer complaints and work with the OHS escalations team
Travel 30-50% of the time to meet key providers and job sites and periodic trips to Naperville for business planning purposes as required
Qualification
Required
5-7 years of repair or home services management experience
5+ years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay
Ability to analyze data and set action plans to achieve company goals
Strong oral and written communications skills with emphasis on negotiation and collaboration
Computer literate with strong MS Office skills
Valid Driver's license
Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook)
Able to learn and maneuver different software systems uses to perform daily jobs
Bachelor's degree or 5+ years of equivalent work experience required
Benefits
Healthcare
Life insurance
Paid time off
Retirement
Commuter benefits
Education reimbursement
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Company
Oncourse Home Solutions
Oncourse Home Solutions offers home warranty plans, covering repairs, maintenance, and improvements.
501-1000 employees
H1B Sponsorship
Oncourse Home Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Andrei Utkin
Head of Acquisition Marketing
Recent News
2025-10-22
Company data provided by crunchbase