Amazon · 3 hours ago
Senior Customer Success Specialist, Connect Specialty Sales
Austin, Texas, USA
Full-time
Onsite
Senior Level
$154K/yr - $208K/yr
5+ years expAmazon Web Services (AWS) is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. The role involves acting as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through the adoption of Connect capabilities.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect
Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success
Build customer skills and proficiency with Connect
Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value
Develop account plans in conjunction with field teams
Meet annual revenue targets through increased adoption of Connect
Work with partners and ISVs to extend reach & drive adoption of AWS solutions
Qualification
Required
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
3+ years with Amazon Connect or contact/call center technology experience
Preferred
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase