RAD PROS · 1 day ago
Customer Support & Waste Management Specialist
Watkins, CO
Full-time
Onsite
Mid Level
3+ years expRAD PROS is dedicated to providing exceptional customer support in the waste management sector. The Customer Support & Waste Management Specialist will serve as the primary contact for clients, coordinating the disposal of hazardous and radioactive wastes while ensuring compliance with regulations and high customer satisfaction.
EnergyEnvironmental ConsultingWaste Management
Responsibilities
Serve as primary customer contact by phone and email for inquiries on services, pricing, waste acceptance, profiling status, scheduling, and shipment status, routing technical questions to appropriate staff as needed
Update clients on a timely basis regarding lab analysis status, profiling and waste acceptance, permits, transport, and final disposal; ensure high levels of customer satisfaction and clear communication
Use workflow and project‑management tools (e.g., Click Up or similar), email, and verbal communication to effectively communicate upcoming deadlines, deliverables, and project status with clients and internal teams
Sample and profile waste streams using field sampling data, surveys, and laboratory reports, and assist with selecting appropriate receiving facilities under the direction of waste and logistics leadership
Use disposal‑vendor systems and paperwork processes to submit and manage waste profiles, obtain waste pricing, and support development of project estimates
Prepare and process shipping documentation, including hazardous‑waste manifests, bills of lading, LDR forms, radioactive material shipping papers, and import/export notifications in accordance with RCRA, DOT, Class 7, and facility‑specific requirements
Coordinate with Operations and field teams to schedule and ensure execution of assigned projects, including sampling events, shipping activities, radiation surveys, and disposal activities, sometimes as part of the field crew
Maintain and update project calendars and personal calendars to schedule projects and meetings; manage multiple priorities to meet client and regulatory expectations with accountability, timeliness, and excellence
Obtain and track required import/export permits and ensure applicable notifications (e.g., to regulatory boards or compacts) are completed on a timely basis after transport and disposal
Enter and maintain accurate customer, order, and waste‑stream information in ERP/CRM and waste‑tracking systems; generate standard and ad hoc reports on volume, revenue, manifest/shipment activity, and project status
Assist with records control and retention by organizing and maintaining electronic and hard‑copy files related to customers, waste profiles, project documentation, and regulatory records
Manage sampling‑supply inventory (e.g., bottle kits, coolers, bailers, coliwasa tubes, PPE) and coordinate ordering to support current and upcoming projects
Complete assigned training and pursue additional training as new waste streams or regulatory requirements are introduced, including radiation and health physics topics
Support field projects as necessary, including shipping activities, radiation surveys, sampling events, and compliance paperwork; assist with report writing, data analysis, and basic modeling where applicable
Manage instrument calibration logistics for clients or internal operations by tracking due dates, facilitating instrument pickup/delivery, and arranging rental instruments when necessary
Qualification
Required
Bachelor's degree in Sciences, Health Physics, Environmental Sciences, or a related field preferred; equivalent experience in hazardous waste, radiation safety, or environmental services may be considered
At least 2 years of experience in hazardous waste, lab analysis review, and profiling waste at disposal facilities, plus 1 or more years in customer service, logistics, or administrative support roles
Ability to obtain and maintain Class 7 radioactive material shipper, RCRA hazardous‑waste shipper, and DOT Hazmat Shipper certifications
Working knowledge of RCRA hazardous‑waste regulations (waste characterization, waste codes, generator categories, LDRs) and DOT hazardous materials regulations for classification, packaging, marking, labeling, placarding, and documentation
Exceptional verbal and written communication skills for effective interaction with clients, regulators, team members, and vendors; able to create reports, daily logs, SOPs, and other documentation
Excellent typing and data‑management skills; proficient with Microsoft Office, Google tools, workflow/project‑management platforms, and specialized ERP/CRM and waste‑tracking systems; high attention to detail and data accuracy
Strong organizational and multi‑tasking skills to manage multiple projects, priorities, and deadlines in a fast‑paced environment while ensuring safety and regulatory compliance
Preferred
One or more years of experience with NORM/TENORM management and regulations preferred
Company
RAD PROS
RAD PROS is an environmental services company that offers waste management and consulting services to the oil, gas, and mining sectors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase