ERCOT · 6 hours ago
Infrastructure Service Delivery Analyst Sr
Taylor, TX
Full-time
Onsite
Mid, Senior Level
$109K/yr - $186K/yr
5+ years expERCOT is a leading organization focused on the Texas power grid and wholesale market. The Infrastructure Service Delivery Analyst Sr role involves coordinating hardware capacity management, providing support for project management, and ensuring operational efficiency in infrastructure services.
Energy
Responsibilities
Understands and applies principles, theories and concepts related to the profession and ERCOT's culture
Exercises judgment within defined procedures and practices to determine appropriate action
Impact is generally limited to specific assignments or projects
May respond to inquiries and/or provide assistance and/or guidance to lower level workers
Provides organizational, technical, process development, communication and facilitation skills to optimize the delivery of infrastructure services using repeatable processes based on best practices to ensure quality and operational efficiency
This position will actively engage in relationship management with Infrastructure managers, IT stakeholders, Project Managers and business customers to ensure a positive and productive experience
Participates in the IT Impact Analysis Assessment process to evaluate Infrastructure impacts of proposed projects and efforts
Supports a team culture that is committed to collaborative cross-functional relationships and operational excellence
Helps provide coordination with Enterprise Architecture, Asset Management and Business Integration
Coordinates the gathering of requirements for infrastructure needed for projects and O&M efforts
Provides scheduled and ad hoc support for the project management office in the form of reports showing project hardware expenditure to date and recommending change controls when necessary
Provides leadership and guidance in managing, monitoring and improving infrastructure lifecycles, including deployment, upgrade, security, availability, configuration and capacity
Develops and matures formal capacity management practices to effectively manage system and resource capacities and forecast capacity requirements to support new projects and organic growth
Participates in the IT Impact Analysis Assessment process to evaluate Infrastructure impacts of proposed projects/efforts and coordinate the completion of Information Technology Infrastructure Assessment Framework (ITIAF) documents with domain architects as required
Processes database queries, completes data analysis and prepares monthly cost transfer report for all hardware modifications (new builds, resource changes, decommissioning)
Assists in conducting root cause analysis/post mortem meetings and facilitates the problem management process for lessons learned and preventive reoccurrence for business-impacting issues
Acts as an expert in Infrastructure delivery including storage, server compute and memory, and backup technologies
Competent and able to translate highly technical solutions/problems to audiences at varying technical levels, to prepare and present technical documentation
Communicates in a professional manner when interacting across staff levels and internal/external customers, understands the importance of communicating risk assessment
Able to effectively guide and mentor resources as required to effectively complete daily tasks
Understands the impact of new projects and technical impacts to supported systems
Collaborates with peers, architects and project managers to determine project strategy and how best to implement/support it
Qualification
Required
5+ years of job-related work experience in excess of degree requirements
Proven excellent written, verbal, negotiations, and presentation skills
Proven strong interpersonal skills and ability to establish strong relationships with all levels of the organization
Proven ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
Bachelor's degree in computer science, MIS or related field (Required)
or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
Preferred
In-depth exposure to hardware platforms (Wintel) and operating systems (Windows/Linux)
Experience with designing and deploying datacenter solutions
Strong understanding and experience in IT Service Management processes (ITIL)
Experience in analyzing project scope and determining resources needed to meet projects demand
ITIL (preferred)
Company
ERCOT
The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 24 million Texas customers.
501-1000 employees
H1B Sponsorship
ERCOT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (18)
2023 (17)
2022 (30)
2021 (19)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Pablo Vegas
President & CEO
Recent News
2025-11-08
2025-10-25
2025-09-28
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