OppFi · 11 hours ago
Quality Assurance Analyst
United States
Full-time
Remote
New Grad, Entry Level
$47K/yr - $77K/yrOppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. The Quality Assurance Analyst will monitor customer interactions to ensure quality customer service and adherence to policies and procedures, utilizing speech analytics technology to evaluate and provide feedback on customer interactions.
Customer ServiceFinancial ServicesFinTechInformation Technology
Responsibilities
Objectively evaluate customer-facing interactions with a focus on adherence to compliance guidelines, adherence to internal processes and scripting, adherence to the quality of customer service provided and the level of accuracy information gathered and communicated
Review and recommend quality assurance improvements
Identify common gaps/trends across the service center and provide recommendations on how to close gaps by working with quality management
Track the quality performance of the supported teams using a data-centric approach
Proactive and prompt communication with quality management of underperforming colleagues and teams to address coaching opportunities
Support and communicate the quality vision and expectations throughout the service center
Be able to provide attention to detail
Ability to communicate effectively, which will include, but is not limited to providing input on scoring practice and providing feedback in regards to disputes or rebuttals
Represent the quality department in a positive and consistent manner
Perform other duties as assigned
Qualification
Required
Commitment to excellent customer service
Excellent verbal and written communication skills
Excellent attention to detail
Strong analytical, prioritization, organizational, and time management skills
Strong multi-tasking skills
Benefits
401(k) matching program
Generous paid time off
Medical, dental, and vision coverage
Tuition reimbursement
DoorDash DashPass
Figo pet insurance
Rocket Lawyer
Access to LinkedIn Learning
Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter
Company
OppFi
OppFi a financial technology platform that powers banks to help the everyday consumer gain access to credit.
Founded in 2009
501-1000 employees
H1B Sponsorship
OppFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (7)
2022 (6)
2021 (10)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$650MKey Investors
Atalaya Capital
2025-10-02Post Ipo Debt· $150M
2023-07-25Post Ipo Debt· $300M
2022-12-20Post Ipo Debt· $150M
Leadership Team
Todd Schwartz
Founder, CEO & Executive Chairman
Ted Schwartz
Co-Founder & Director
Recent News
2025-11-11
Morningstar.com
2025-11-07
2025-11-01
Company data provided by crunchbase