Healthix · 8 hours ago
Customer Success Manager
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $165K/yr
4+ years expHealthix is seeking a proactive and relationship-driven Customer Success Manager with proven experience in the healthcare industry. The role focuses on driving engagement, satisfaction, product adoption, and customer retention while supporting new customer acquisition efforts, enhancing relationships with community and health industry partners.
Health CareInformation Technology
Hiring Manager
Jerrisa Barnett, MS, SHRM-CP
Responsibilities
Provide essential support to the Corporate Strategic initiatives including those related to Participant based projects
Proactively engage potential partners and customers, effectively communicating the value proposition of Healthix’s offerings and services
Build and cultivate strong, trusted relationships with customers, serving as their primary contact
Understand customer workflows, business initiatives and challenges and develop strategies to guide product adoption
Lead seamless onboarding processes for new customers and identify upsell opportunities among existing customers
Generate sales materials, including presentations, proposals, and collateral, to support the sales process and effectively communicate key messages
Develop and nurture strong relationships with key stakeholders, including C-suite executives, Clinicians, and IT professionals
Develop and maintain a healthy sales pipeline with qualified leads and opportunities at various stages of the sales cycle
Partner with product and project management teams to ensure alignment on customer success strategies and objectives
Monitor customer satisfaction, product usage and engagement metrics, while proactively identifying and mitigating risks
Develop a thorough understanding of the value of Healthix products and customer utilization to deliver and drive outcomes
Conduct regular business reviews and feedback sessions to strengthen relationships and inform product development/enhancements
Maintain detailed documentation in CRM systems (i.e. Salesforce) and create reports and dashboards to track performance
Must participate in person customer engagement events such as Health Fairs and conferences
Qualification
Required
Bachelor's Degree in Healthcare Administration, Business or related field
Minimum of four (4+) years experience in a customer success, account management, relationship management or business development role, preferably in a healthcare or health IT environment
Experience supporting large health systems, payers or provider networks
Five to ten in-person customer visits required per quarter with a minimum of 20 visits per calendar year (customer visits meet criteria)
Ability to travel to local/nationwide conferences as required
Excellent verbal and written communication skills to effectively convey information to customers
Comfortable presenting to senior leadership, including C-suite executives
Strong understanding of healthcare organizations, operations, terminology and technical concepts
Skilled in managing multiple customer accounts and competing priorities in a dynamic environment
Strong analytical and problem-solving abilities to address challenges and provide effective solutions
Experience working with EHRs, clinical portals or health data systems
Self-motivated with the ability to work independently in a hybrid work environment
Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Salesforce
Company
Healthix
Healthix is the largest public health information exchange in the nation, serving the most comprehensive range of organizations in New York.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd M. Rogow
President & Chief Executive Officer
Recent News
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