Amazon · 10 hours ago
Support Engineer- External, AMPS Support Engineering
Seattle, Washington, USA
Full-time
Onsite
Mid Level
$96K/yr - $160K/yr
3+ years expAmazon Web Services, Inc. is seeking a Support Engineer to join the AWS Marketplace Team, focused on transforming enterprise software transactions. The role involves managing operational relationships with software vendors and providing comprehensive support throughout the software lifecycle on AWS Marketplace.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Support software vendors throughout the lifecycle of selling their products on AWS Marketplace
Become knowledgeable in all workflows of a Support Engineer including publishing new listings, publishing new versions, and seller support while understanding the broader AWS Marketplace business lifecycle (transactions, collections, disbursements) to deliver holistic support
Operate within established SLAs for seller-facing workflows
Discover the true requirements and underlying feature requests; recommend alternative technical approaches; Balance the customer & business needs with technical complexity and constraints
Work with the product managers to launch products, services and features, and provide ongoing technical support as appropriate. Evangelize within and outside Amazon to encourage a fast and smooth adoption of services and features; be the primary conduit for gathering requirements for future enhancements; develop demos, samples and materials as required
Use GenAI to automate inefficient manual processes that add friction to the business lifecycle
Ability to scope requirements, create Standard Operated Procedures in new fields where technical support solutions may not readily be available. Delivers independently, with occasional guidance
Qualification
Required
3+ years of network and operating system support experience
3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
3+ years of information security and compliance experience
Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
Preferred
Experience working as a technical lead
AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
Experience conveying complex technical concepts to both technical and business audiences
Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Demonstrated ability using GenAI tools to optimize or automate processes
AWS AI Practitioner Certification
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase