Kelly · 14 hours ago
Customer Service Representative II
Tewksbury, MA
Full-time
Onsite
Entry Level
$22.37/hr - $22.37/hr
1+ years expKelly is an innovative water technology manufacturer known for advancing solutions in water transport, treatment, and efficiency. The Customer Service Representative II will serve as the first point of contact for customer inquiries and support, process orders, and assist with warranty claims among other responsibilities.
OutsourcingProfessional Services
No H1B
Responsibilities
Serve as the first point of contact for customer inquiries and support
Provide part and pump price quotes, and process orders and change requests
Assist with warranty claim processing, credit memos, and no-charge transactions
Maintain quote and production order logs, and utilize the ERP-LX (Order Entry) system
Prepare customer communication folders and process order entry and status updates
Support the sales team with customer-related tasks and activities
Adhere to ISO9001 Customer Service Procedures and Work Instructions
Ensure compliance with export requirements
Assist in resolving AR collections and dispute resolution issues
Complete other tasks as assigned by the Customer Service Manager
Qualification
Required
High School Diploma required
1-3 years of customer service experience
Strong financial/accounting and problem solving skills
Excellent written and verbal communication skills
Proficiency in MS Office applications
Professional phone etiquette and organizational skills
Preferred
Associate's degree or some college experience
Experience with SAP, CRM, Microsoft Dynamics, or similar ticketing/service management systems
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase