FamilyWell Health · 4 hours ago
Partner Succes Manager
Boston, Massachusetts
Full-time
Onsite
Mid Level
3+ years expFamilyWell is an AI-enabled mental health start-up dedicated to enhancing access to high-quality mental health services for women. As a Partner Success Manager, you will ensure the satisfaction and growth of partnerships, acting as a trusted advisor and collaborator while managing relationships with key stakeholders.
ConsultingHealth CareHealth DiagnosticsMental Health
Responsibilities
Serve as the primary liaison for partner clinics and health systems, acting as their advocate and trusted point of contact. Gather and share partner insights, feedback, and success stories to guide program enhancements and ensure alignment with clinical and operational goals
Conduct regular field visits (approximately one-three days per week) to engage clinic leadership, providers, and staff - strengthening relationships, sharing program updates, and identifying opportunities to optimize workflows and partnership outcomes
Facilitate ongoing partnership meetings with key stakeholders, providing data-informed updates, discussing challenges and opportunities, and collaborating on strategies that drive mutual success
Build and maintain strong, trust-based relationships with clinicians and healthcare professionals, serving as a consultative resource to improve program adoption, operational efficiency, and patient impact
Collaborate with the Partner Success Director to manage key stages of the partner lifecycle. This includes supporting early partner engagement and relationship development through implementation and onboarding. The Partner Success Director leads implementation, onboarding, and long-term partnership strategy, while the Partner Success Manager provides ongoing support and relationship management as partnerships stabilize
Support the Partner Success Director in managing patient repair efforts by maintaining clear, proactive communication with clinic partners to resolve escalations or concerns and preserve strong, trusting relationships
Serve as the voice and advocate for our partners, representing their perspectives and priorities across internal teams. Synthesize insights and feedback from key stakeholders to shape strategic direction and drive continuous improvement
Collaborate on the creation of partner enablement resources, including training materials, knowledge bases, case studies, and success stories that highlight best practices and outcomes
Develop a deep understanding of partner workflows, challenges, and goals to ensure our programs and initiatives are fully aligned with their needs and deliver measurable value
Ensure partner clinicians accurately and confidently communicate program details to patients, including next steps for enrollment and what to expect, recognizing that provider presentation directly influences patient engagement and follow-through
Identify barriers to enrollment by monitoring partner feedback and referral trends, collaborating with the Partner Success Director and Enrollment leadership to improve processes and outcomes
Support workflow improvements across clinic partners to strengthen referral follow-through and optimize patient conversion rates
Qualification
Required
Proven experience as a Customer Success Manager, Partner Success Manager, or Account Manager within the healthcare or medical sales industry, with a strong track record of cultivating and expanding strategic relationships
3+ years of clinical experience in a women's health or OB/GYN setting strongly preferred, with a deep understanding of clinical workflows, patient care pathways, and the priorities of providers and practice leadership
Exceptional communication and interpersonal skills, with the ability to engage credibly with physicians, clinical staff, and administrative leadership, building trust and long-term partnership value
Strong understanding of business goals and partner needs, with a proactive, results-driven approach to driving engagement, retention, and measurable success
Highly organized and adaptable, capable of managing multiple partner relationships and cross-functional initiatives in a fast-paced, evolving environment
Collaborative mindset, comfortable working with sales, marketing, and clinical operations teams to align business objectives with partner success
Exceptional written and verbal communication skills; able to influence and collaborate effectively with both clinical and administrative stakeholders
Skilled at tracking partner performance metrics, documenting feedback, and ensuring timely, high-quality follow-up internally and externally
Leverages data and insights to inform discussions with partners, evaluate performance, and identify opportunities for growth or improvement
Experienced in developing and delivering compelling presentations to clinical and executive audiences, translating complex concepts into clear, actionable strategies
Thrives in a rapidly growing organization; embraces change, innovation, and continuous improvement to enhance partner and patient outcomes
Company
FamilyWell Health
Integrated mental health services for pregnant & postpartum patients.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.3MKey Investors
New Markets Venture Partners.406 VenturesSpringboard Enterprises
2025-11-18Series A· $8M
2024-02-27Seed· $4.3M
2023-09-13Non Equity Assistance
Leadership Team
Jessica (Schiffman) Gaulton MD, MPH
Chief Executive Officer at FamilyWell
Recent News
2025-11-27
Behavioral Health Business
2025-11-21
Company data provided by crunchbase