Backyard Products · 10 hours ago
Sales Operations Support Manager
Plano, TX
Full-time
Onsite
Mid LevelBackyard Products is a company dedicated to creating enjoyable outdoor spaces, and they are seeking a Sales Operations Manager, Ecommerce Retail Support to join their team. This role is responsible for supporting sales operations related to ecommerce and omnichannel retail partners, ensuring accurate order processing and inventory management.
Building MaterialConsumer GoodsManufacturing
Responsibilities
Manage daily operational tasks supporting key ecommerce accounts across multiple retailer portals and internal systems
Coordinate and execute item onboarding workflows including setup, documentation, and retailer readiness requirements
Support Sales Leads with item setup, retailer documentation requests, and ongoing account needs
Maintain accurate customer, item, and order details within ERP systems and vendor portals
Prepare and manage spreadsheets and reports for item agreements, quote requests, and retailer requirements
Review and manage purchase orders and order changes directly within customer vendor portals
Validate order details including ship windows, routing requirements, quantities, and cancellations
Ensure each order moves from receipt through fulfillment, invoicing, and completion
Follow up on partial shipments, short ships, and delayed orders to drive timely closure and resolution
Maintain order tracking documentation and use escalation paths as needed to ensure orders are completed
Facilitate sales order requests, sales order changes, and sales order detail sheets
Support order entry, order updates, and cancellations as needed
Download and process LTL orders through dealer portals when required
Facilitate PO changes and PO cancellations
Review lingering orders, open orders, and LTL orders pending billing or pending fulfillment
Communicate with Dealer Services and internal teams to ensure shipments remain on time and accurate
Review daily inventory feeds to monitor item availability and inventory health
During peak season, review inventory feeds multiple times per day as needed
Work with items that are out of stock and adjust inventory levels appropriately, including zeroing out inventory when required
Identify risks related to inventory, allocation, and ship windows and escalate as needed to support fulfillment
Perform website audits to ensure product pages are accurate and brand compliant
Update retailer websites with images, product specs, romance copy, features, and benefits
Email and coordinate marketing assets to buying teams and internal partners as required
Support seasonal readiness updates and item maintenance across retailer sites
Ensure special labeling requirements for specific dealers are communicated to the DFW warehouse
Support compliance needs related to retailer routing, labeling, and portal requirements
Dispute chargebacks by researching issues, locating required documentation, and tracking details on worksheets
Locate Bills of Lading (BOLs) and assist with maintaining documentation for disputes, claims, and compliance tracking
Order and coordinate shipping samples to buyers upon request for new proposals or retailer needs
Work cross-functionally with internal departments and overseas staff to support ecommerce initiatives
Communicate clearly with internal and external stakeholders to ensure timely follow through
During peak promotional, holiday, or major marketing event periods, employee will be expected to work extended hours as business needs require to support order execution and retailer timelines
Qualification
Required
Bachelor's degree strongly preferred
Advanced MS Excel skills
Proficiency in Microsoft Word, PowerPoint, and Outlook
ERP experience preferred, NetSuite is a plus but not required
Experience supporting ecommerce operations, sales operations, customer account support, or retail execution preferred
Preferred
Ability to work independently while supporting cross-functional teams
Administrative strengths including accuracy, organization, and efficiency while managing multiple projects and timelines
Ability to complete tasks with strict deadlines and recognize when urgency is required
Ability to interact with employees at all levels including executives
Familiarity with customer and dealer web portals is helpful but not required
Strong customer service mindset
Excellent written and verbal communication skills
Strong attention to detail
Benefits
401(k)
Medical insurance
Dental insurance
Vision insurance
Paid time off
Employee discounts
Company
Backyard Products
Backyard Products manufacture storage solutions, playsets, specialty buildings, and recreational structures for outdoor sheds.
Founded in 1975
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kirk Utemark
Chief Operating Officer
Recent News
2024-05-24
2024-05-24
Company data provided by crunchbase