Alliant Insurance Services · 11 hours ago
Customer Service Manager
West Palm Beach, FL
Full-time
Onsite
Mid, Senior Level
5+ years expAlliant Insurance Services is dedicated to empowering insurance agents through exceptional service and resources. The Customer Service Manager is responsible for overseeing the day-to-day operations of the Customer Service function, ensuring high service levels and providing guidance to staff and agents.
ConsultingFinancial ServicesInsurance
Responsibilities
Provides day-to-day leadership and support to Customer Service staff, including coaching, mentoring, and on-the-job development, while reinforcing performance expectations and best practices
Has full authority for personnel actions
Supports training efforts, knowledge sharing, and skill development for direct reports, and contributes input to performance feedback and corrective actions in partnership with management
Serves as an escalation point for customer service issues and provides hands-on support to ensure timely and effective resolution
Assists and supports the Director of Operations with operational initiatives, reporting, process improvements, and workflow execution
Acts as a liaison with internal departments to help implement and reinforce procedures that improve efficiency, accuracy, and overall workflow
Monitors adherence to established processes, systems, and quality standards within the Customer Service and QA functions
Qualification
Required
High School Diploma
Bachelor's Degree or equivalent combination of education and experience
Five (5) or more years experience in a related field
One (1) or more years supervisor experience
Excellent verbal and written communication skills
Ability to work within a team and to foster teamwork
Good leadership, problem solving, and time management skills
Advanced analytical skills
Excellent customer service skills, including telephone and listening skills
Proficient in Microsoft Office Suite
Benefits
Comprehensive, high quality employee programs
Very competitive financial package
Company
Alliant Insurance Services
Alliant Insurance Services is a distributor of diversified insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$690MKey Investors
PSP Investments
2019-10-17Debt Financing· $690M
2019-01-22Series Unknown
2007-06-03Acquired
Leadership Team
Stephanie Beach
Senior Vice President, Employee Benefits
Todd Schwartz
Senior Vice President
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