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Laars Heating Systems · 5 hours ago

Technical Service Advisor

Rochester, NH

Full-time

Onsite

Mid Level

3+ years exp

Laars Heating Systems is currently seeking an experienced professional to join their Product Support Team to provide technical product support for contractors, manufacturers representatives, homeowners, and other Laars related customers. The role involves providing documentation and technical support for products, participating in technical service procedures, and acting as a liaison between technical support and engineering.

Consumer ElectronicsManufacturing

Responsibilities

Provide documentation and technical support for our products including: plumbing, electrical, gas, venting as well as technical troubleshooting

Participate and support the creation of all technical service procedures and bulletin documentation

Provide parts identification for the Laars products

Attend field job sites for product support as required

Attend job related courses to update product knowledge and skills

Communicate field feedback to the sales, service and engineering groups

Participate in Laars–sponsored educational training seminars

Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary

Participate in new product development process by attending product and service review meetings

Perform other related duties as assigned

Qualification

HVAC systemsBoiler systemsBuilding Management SystemsMS OfficeMechanical drawingsEngineering specificationsCADBACNetLon WorksModbusCustomer serviceCommunication skills

Required

High School Diploma

3+ years' experience with HVAC systems, equipment, design, applications and service

Strong customer service focus

Strong oral and written communication skills

Proficient knowledge of MS Office

Ability to interpret mechanical, electrical and architectural drawings

Ability to interpret engineering specifications and design

Proficient computer skills in Word, Excel, Power Point, CAD

Knowledge and Understanding of Boiler and Water Heater Sequencing, Building Management Systems and Building Automation Systems including BACNet, Lon Works, Modbus and their protocols

Preferred

Associates Degree in a Technical major

Company

Laars Heating Systems

Laars Heating Systems is a machinery company that provides boilers and volume water heaters.

Founded in 1948

Rochester, New Hampshire, USA

201-500 employees

http://laars.com

Funding

Current Stage

Growth Stage

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