PDI Technologies · 1 day ago
Technical Consultant - Spanish Speaking
Dallas, TX
Full-time
Hybrid
Mid LevelPDI Technologies empowers leading convenience retail and petroleum brands with technology solutions that enhance growth and operational efficiency. The Technical Consultant will act as a liaison with customers to implement PDI systems, ensuring they realize ROI through effective business processes and support.
ComputerConsultingInformation TechnologyLogisticsRetailSalesSoftwareWholesale
No H1B
Responsibilities
Understand the technical and functional aspects of PDI POS product range
Stay up to date with in-depth knowledge of PDI POS and related industry products and technology
Contribute to the documentation of user guides, training materials, deployment/installation guides, troubleshooting guides, proposals, and statement of works
Provide functional and/or technical support to project team and support team. Resolve issues relevant to project deliverable(s) within their area of expertise
Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the role training, classroom training and/or documentation. Share information required for the team to be successful
Connect or “map” business requirements to existing functionality; to be able to suggest a solution approach that may be different in some ways from the customers current processes but is already implemented in our products; or define the most efficient means to bridge a gap between the customers’ requirements and our existing functionality
Conduct site visits, customer discussions and interviews. Run customer workshops in conjunction with project and development team
Deliver clearly documented business and functional requirements for the solution, that have been signed off by the customer and stakeholders, in standard templates to enable project team to begin development. Provide clarification as needed
To ensure the solution developed accurately meets customers’ needs, continue to clarify business requirements during the life if the project, liaising between customer, project and development team. Document and manage clarification requests and elicit replies from customers throughout the project lifecycle
Test the product(s), service(s) or installation package(s) towards the end of the project/program (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the project team
Standby support for non-coding issues during UAT and Pilot. Being the connector between the customer and the Product team. Resolving any non-coding related issues where possible, and refining/prioritizing tickets to the Product team
First point of call for issues resolution during project design and implementation
Specification of customer solutions, including change requests and scope of work
Specification of interfaces with other third party systems – eg ERP systems such as SAP, Navision etc
Ensuring and being accountable for the technical integrity of the design in accordance with the client’s requirements
Responsible for providing feedback to Product teams regarding products including gaps, functionality, and market/customer demands
Summarize customer and system information, including troubleshooting information, to assist in the transit to support process
Qualification
Required
Strong technical background
Excellent analytical and problem-solving skills
Excellent customer relationship and interpersonal skills
Highly motivated self-starter with a desire to solve problems and help others
Requires strong written and verbal communication skills
Ability to independently work as a contributing member in a high-paced and focused team
Ability to multi-task and prioritize tasks with competing deadlines
Strong problem-solving and analytical skills with the ability to work under pressure
Ability to socialize ideas and influence decisions without direct authority
Collaborative in nature with a strong desire to dig in and learn independently as well as seeking advice from peers
Industry knowledge and experience of the Retail, Forecourt and Convenience markets
Experience working with EPOS software
Working proficiency of SQL, Searching and reporting on DB entries and writing/running scripts
Must be bilingual in English and Spanish to support Spanish-speaking customers
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role
Benefits
Competitive salary
Market-competitive benefits
Quarterly perks program
Ample time off [time away]
Hybrid working arrangements
Continuous learning
Professional certifications
Leadership development opportunities
Company
PDI Technologies
PDI Technologies is a software development company that offers solutions for retail and petroleum wholesale businesses.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Insight PartnersGenstar Capital
2019-03-20Private Equity
2017-08-27Private Equity
2017-01-30Series Unknown
Leadership Team
J
Jimmy Frangis
Chief Executive Officer
Nicole Wu
Chief Financial Officer
Recent News
2025-11-14
PDI Technologies
2025-10-21
Company data provided by crunchbase