QUANTEAM - North America (RAINBOW PARTNERS Group) · 16 hours ago
Trading Support Manager – ETRM
Houston, TX
Full-time
Hybrid
Senior Level
$150K/yr - $220K/yrQuanteam is a consulting firm specialized in Banking, Finance, and Financial Services. They are seeking a Trading Support Manager to oversee the daily support and functional oversight of a vendor trading platform in a major Energy Trading organization. The role involves designing and improving support processes, managing incidents, and ensuring effective communication across teams.
Responsibilities
Design, implement, and continuously improve support processes for a full Front-to-Back Office chain, including incident handling, prioritization, escalation, and resolution workflows
Build a robust operating model: L1/L2/L3 setup, functional vs technical split, triage routines, ticketing workflows, and knowledge base/runbooks
Ensure governance across critical activities: production monitoring, issue prevention, daily checks, reconciliation controls, and recurring break management
Own and drive the end-to-end resolution of production incidents (functional and technical) impacting the trading platform
Act as the main escalation point for Front Office / Trading desks, ensuring fast turnaround and strong communication
Coordinate troubleshooting across internal IT teams, business teams, and the software vendor support, ensuring SLAs and service commitments are met
Lead post-incident activities: root cause analysis (RCA), corrective actions, and preventive measures
Support trade lifecycle workflows end-to-end: deal capture, confirmations, scheduling, settlements, P&L, risk, invoicing (depending on platform scope)
Ensure consistency across systems (vendor platform, ETRM, risk, accounting, downstream integrations)
Work closely with Middle/Back Office teams to solve breaks, mismatches, and process gaps
Manage the relationship with the platform vendor (tickets, escalations, upgrades, patching, delivery follow-ups)
Track and challenge vendor commitments when needed, ensuring delivery quality and timelines
Maintain alignment with key stakeholders across Trading, Risk, Operations, Finance, and IT on priorities and platform stability
Manage and mentor junior support resources (L1/L2), ensuring quality standards and professional growth
Organize support coverage schedules, define best practices, and reinforce a strong ownership culture
Qualification
Required
Proven experience as a Support Lead / Support Manager in a Front-to-Back Office environment
Must have already implemented structured support processes for a Front-to-Back chain (not only operational support, but process setup/governance)
Demonstrated experience managing junior support teams (L1/L2) and leading production routines
Strong understanding of Energy Trading operations (Power, Gas, LNG, Oil, or derivatives)
Proven ability to manage a vendor platform (external vendor coordination, SLAs, escalations)
Strong incident/problem management skills (prioritization, RCA, prevention mindset)
Excellent communication skills (able to interface with Trading desks and senior stakeholders)
Preferred
Exposure to ETRM / CTRM ecosystems (Endur, Allegro, Orchestrade..)
Knowledge of scheduling processes / ISO-RTO operations depending on commodity scope
Working knowledge of SQL / data analysis / integrations (APIs, feeds, interfaces)
ITIL knowledge (Incident / Problem / Change Management)
Company
QUANTEAM - North America (RAINBOW PARTNERS Group)
Part of Rainbow Partners Group, Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, Switzerland, Belgium, Portugal, Morocco, Spain or Singapore.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jean-Etienne RETAUREAU
Chief Executive Officer, Partner - USA & CANADA
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