Upgrade, Inc. · 4 hours ago
Recovery Specialist I, Auto Collections
Phoenix
Full-time
Onsite
Entry Level
2+ years expUpgrade is a financial technology company focused on improving customers' financial well-being by providing affordable financial products. The Recovery Specialist is responsible for collecting delinquent auto loan accounts, utilizing various communication methods to engage with customers, and ensuring compliance with collections laws and company policies.
BankingCreditFinancial ServicesFinTechMobile
Responsibilities
Confer with customers by telephone in an attempt to collect current and past due payments, determine reasons for delinquency, and update customer information
Adhere to collection standards of conduct policy on all accounts including third parties
Follow all federal and state collections laws
Utilize collection skip tools to locate accounts leading to resolution
Recommend accounts for repossession or legal action
Maintain delinquent rates at or below objectives
Meet daily and weekly production goals (calls, repossessions, and dollars collected)
Comply with all company policies and procedures
Other duties as required
Qualification
Required
Confer with customers by telephone in an attempt to collect current and past due payments, determine reasons for delinquency, and update customer information
Adhere to collection standards of conduct policy on all accounts including third parties
Follow all federal and state collections laws
Utilize collection skip tools to locate accounts leading to resolution
Recommend accounts for repossession or legal action
Maintain delinquent rates at or below objectives
Meet daily and weekly production goals (calls, repossessions, and dollars collected)
Comply with all company policies and procedures
Other duties as required
Preferred
2+ years of experience in skip tracing within an auto finance environment
Familiar with repossession and skip tracing laws
A flexible mindset as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high quality work output
Excellent time management and work prioritization skills while managing multiple projects
Capability of completing assigned tasks with careful attention to detail
Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision
Excellent verbal and written communication skills with the ability to work effectively with a wide range of people
Proven track record of meeting and exceeding production and quality expectations
Benefits
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverage
Company
Upgrade, Inc.
Upgrade helps customers move in the right direction with affordable and responsible financial products.
1001-5000 employees
H1B Sponsorship
Upgrade, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (34)
2023 (31)
2022 (25)
2021 (22)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$752MKey Investors
Neuberger BermanKoch Disruptive TechnologiesMouro Capital
2025-10-16Series G· $165M
2021-11-16Series F· $280M
2021-08-11Series E· $105M
Leadership Team
Renaud Laplanche
Co-founder & CEO
Adelina Grozdanova
Co-Founder, Head of Investor Group
Recent News
Daily Star Egypt
2025-12-04
2025-12-03
2025-10-31
Company data provided by crunchbase