Salesforce · 18 hours ago
Operations Senior Manager
Texas - Austin
Full-time
Hybrid
Senior Level
$158K/yr - $217K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Strategy & Operations Senior Manager will serve as the central architect for the global product attrition forecasting engine, driving a cloud-oriented view of retention health across the business using data and executive relationships.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Create the product forecasting process within the Renewals function
Democratize the attrition forecast & renewals story across product GTM teams
Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
Evaluate ongoing cloud attrition performance against targets
Collaborate cross-functionally with Product Strategy to develop a joint forecasting cadence
Create executive-level presentations for product leadership reviews; support quarterly business reviews
Qualification
Required
5+ years of professional experience, ideally in Sales strategy/business operations roles
Experience with product Go-To-Market strategy
Experience with forecasting, business analysis, and data visualization
Strong business acumen and stakeholder management
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Excellent presentation and executive engagement skills
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Ability to translate complex information into easily consumable insights
Working knowledge of Salesforce
Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets
Beginner or better mastery of Tableau
Flexible schedule, the ability to work with our global Renewals teams in different time zones
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
An employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase