WTW · 23 hours ago
Operations-Project Analyst
8400 Normandale Lake Boulevard, Minneapolis, MN, 55437, US
Full-time
Hybrid
Senior Level
$100K/yr - $130K/yr
5+ years expWTW is a company focused on providing operational excellence, and they are seeking an Operations–Project Analyst to support their Minneapolis Construction team. This role involves operational governance, project support, and workflow management to enhance execution and reduce operational friction.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Serve as an operational owner and administrator of Engagement 365 (E365) across construction client teams, ensuring consistent usage, reporting, and follow-through throughout the client lifecycle
Monitor operational reports, service metrics, timelines, and key deliverables; identify execution gaps, risks, and dependencies and escalate as appropriate
Drive consistent GEM / SAFR passing scores throughout the course of the year
Establish and maintain standardized operational cadence, dashboards, and reporting to support visibility, accountability, and leadership decision-making
Support operational governance by reinforcing consistent workflows, documentation standards, and service expectations across the platform
Support execution of team-level initiatives, process enhancements, and operational projects by managing timelines, dependencies, deliverables, and status updates
Partner with leadership and subject-matter experts to ensure initiatives are implemented consistently and adopted effectively across teams
Conduct peer reviews and quality checks on operational processes and deliverables to enhance consistency and reduce risk
Working with various client teams, implement and maintain standardized Open Items Reporting (OIR) to ensure visibility, accountability, and timely resolution of outstanding tasks and deliverables
Proactively identify workflow bottlenecks, capacity constraints, and execution risks; recommend mitigation strategies and support prioritization discussions
Monitor workload distribution and service demand trends to inform staffing, training, and sequencing decisions
Provide ongoing training and reinforcement on operational tools, workflows, service standards, and new or enhanced WTW proprietary tools
Partner with Operations and team leadership to support onboarding, knowledge transfer, and consistency—particularly in advance of upcoming retirements and role transitions
Act as a change champion, supporting adoption of new processes and tools through hands-on guidance, documentation, and reinforcement
Maintain clear and consistent operational documentation, including process guides, reporting templates, dashboards, and lessons learned
Prepare operational dashboards and summaries for leadership on a regular cadence
Qualification
Required
Bachelor's degree in business administration, operations, project management, or a related field or equivalent professional experience; PMP or similar certification a plus but not required
5+ years of experience in operational support, project coordination, or execution-focused roles, preferably within insurance brokerage, financial services, or a professional services environment
Demonstrated ability to manage multiple priorities, workflows, and stakeholders in a fast-paced, growth-oriented environment
Strong organizational and analytical skills with attention to detail and follow-through
Proven ability to influence without authority and partner effectively with client-facing, operational, and brokerage colleagues in a matrixed organization
Excellent communication skills, with the ability to translate operational data into actionable insights
Intermediate to advanced proficiency in Microsoft Office, particularly Excel (pivot tables, formulas, reporting), PowerPoint, and Word
Comfort working with metrics, dashboards, and operational reporting
Openness to feedback, continuous improvement, and evolving responsibilities
Benefits
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
10001+ employees
H1B Sponsorship
WTW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
Global Trade Review
2026-01-23
2026-01-17
Company data provided by crunchbase