CrowdStrike · 1 day ago
Sr. Business Systems Analyst, ServiceNow (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$125K/yr - $180K/yr
10+ years expCrowdStrike is a global leader in cybersecurity, seeking a Senior Business Systems Analyst – ServiceNow to join its IT Service Management Office. The role involves partnering with stakeholders to align ServiceNow solutions with business outcomes, focusing on AI-assisted and automated solutions to enhance efficiency and user experience.
Artificial Intelligence (AI)Cloud Data ServicesCloud SecurityCyber SecurityNetwork Security
Responsibilities
Partner with business stakeholders to maintain a prioritized strategic roadmap, coordinating and executing enhancements and projects across the ServiceNow platform
Translate business needs into scalable functional and technical requirements, with a strong focus on AI-assisted and automated workflows
Design and enable automation using ServiceNow capabilities such as NOW Assist GenAI for Enterprise, Flow Designer, orchestration, Virtual Agent, decision logic, and platform integrations
Define guardrails, acceptance criteria, and success metrics for automation and AI-assisted solutions
Collaborate with developers and architects, guiding solution design without owning code delivery
Own functional deliverables including process definition, requirements gathering, fit/gap analysis, functional design, testing, training, reporting, and continuous improvement
Drive adoption of self-service and automation to reduce manual effort and improve end-user experience
Ensure consistency and quality of automation-related data across ServiceNow and integrated systems
Contribute to broader SMO priorities and leveraging core platform capabilities such as CMDB, CSDM, Employee Center Pro, Asset & Configuration Management, and related ServiceNow services
Qualification
Required
Bachelor's degree (technical degree preferred)
10+ years of experience implementing, configuring, and administering SaaS business systems, with at least 4 years of ServiceNow experience
Strong ServiceNow platform experience across multiple workflows (e.g., ITSM, HRSD, CSM, Employee Center)
Demonstrated experience designing and implementing automation and self-service solutions on ServiceNow
Ability to translate ambiguous business problems into pragmatic, automated solutions
Comfort working with iterative, probabilistic outcomes (“good enough” solutions with tuning and improvement)
Strong understanding of ITSM and ITIL best practices (Incident, Problem, Change, Knowledge, Configuration, Asset)
Excellent stakeholder engagement, facilitation, and communication skills, including presenting to senior leadership
Experience with Agile, Kanban, Scrum, or other SDLC methodologies
Strong knowledge of the ServiceNow platform, ecosystem, and best practices
Passion for creating a frictionless end-user experience
Preferred
Practical exposure to GenAI use cases (e.g., ServiceNow Now Assist, enterprise copilots, or internal AI tools)
Experience designing AI-assisted workflows beyond basic chatbots
Understanding of AI governance, risk, and responsible use (no data science expertise required)
Understanding or knowledge of ServiceNow's AI Control Tower
ServiceNow certifications (Administrator, Advanced Administrator, micro-certifications)
Experience with Performance Analytics
Knowledge of CMDB, CSDM, Employee Center Pro, Asset & Configuration Management
ITIL Foundation v3 or higher
Benefits
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Company
CrowdStrike
CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data.
5001-10000 employees
H1B Sponsorship
CrowdStrike has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (62)
2023 (91)
2022 (60)
2021 (49)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
ARK Investment ManagementAccelCapitalG
2022-12-01Post Ipo Equity· $4.6M
2021-01-12Post Ipo Debt· $750M
2019-06-12IPO
Leadership Team
George Kurtz
President / CEO & Founder
Zeki Turedi
Field CTO Europe
Recent News
Business Insider
2026-01-24
2026-01-23
The Motley Fool
2026-01-22
Company data provided by crunchbase