Boeing · 17 hours ago
Associate Customer Support Specialist (Customer Support Management)
USA - Dallas, TX
Full-time
Onsite
Mid Level
$66K/yr - $93K/yr
3+ years expThe Boeing Company is looking for an Associate Customer Support Specialist to join their Boeing Global Services team in Dallas, TX. The role focuses on maintaining customer relationships, providing support, and collaborating with customers to meet their needs.
AerospaceIndustrial
No H1B
Responsibilities
Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media
Responsible for customer account health and providing world class customer support
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed
Develops, prepares and delivers presentations to customers and internal organizations
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts
Uses multiple Boeing systems in a fast-paced environment
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation
Responds to customer inquiries and facilitates delivery problem resolution
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems
Monitors and shares key performance metrics with customers and internal partners
Interfaces with customers and internal Boeing resources
Qualification
Required
3+ years of experience with supply chain process
Experience developing presentations for and presenting to executive leadership
Strong communication and problem-solving skills
Ability to work and collaborate cross functionally across multiple organizations
Ability for minimal travel domestically and internationally
Preferred
Experience in the Aerospace industry
SAP knowledge
Engineering / Technical experience
Microsoft Suite: Excel, Power Point and Word experience
Account management, customer support experience
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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