Jiko · 3 hours ago
Operations Associate
United States
Full-time
Remote
Entry Level
2+ years expJiko is a modern bank aiming to become the world's premier platform for secure money storage and movement. The Operations Associate will execute daily operational tasks related to money movement, support customer requests, and contribute to process improvements within the operations team.
BankingFinancial ServicesFinTechTrading Platform
Hiring Manager
Megha Gandhi
Responsibilities
Manage wire processing through internal systems and through Fedline Advantage and our correspondent bank
Manage daily tasks for Bank Operations including other payment rails like ACH and card
Develop, maintain, and update internal processes involving bank operations
Maintain bank ledger accuracy and plan for daily reconciliation of bank and broker-dealer liquidity
Serve as a key point of contact for day to day requests from Jiko customers and partners
Evaluate requests and respond or escalate according to Jiko’s support procedures
Capture client feedback and feature requests and collaborate with product and leadership to drive customer centric product changes
Analyze trends, assist with reporting requests, and help to improve processes that deliver an excellent customer experience at scale
Qualification
Required
Manage wire processing through internal systems and through Fedline Advantage and our correspondent bank
Manage daily tasks for Bank Operations including other payment rails like ACH and card
Develop, maintain, and update internal processes involving bank operations
Maintain bank ledger accuracy and plan for daily reconciliation of bank and broker-dealer liquidity
Serve as a key point of contact for day to day requests from Jiko customers and partners
Evaluate requests and respond or escalate according to Jiko's support procedures
Capture client feedback and feature requests and collaborate with product and leadership to drive customer centric product changes
Analyze trends, assist with reporting requests, and help to improve processes that deliver an excellent customer experience at scale
Ability to be agile and work in any environment
Ability to cover east coast morning hours and flexibility to be part of a 24/7 coverage team
Preferred
2+ years of experience working with wire transfers and other payment rails at banks, preferably using Fedline Advantage and/or SWIFT for international wires
2+ years of experience working in client facing or operations support roles. Bonus if, within a growth-stage technology startup!
Experience with Fedline Advantage for wire processing and SWIFT + international wires is a plus
Knowledgeable about ACH, debit card, and other payment rails in addition to wires
Experience working with engineering teams and/or in the banking industry is a plus, and experience working with compliance is also a plus! Meticulous organizational skills and attention to detail. Strong sense of urgency and ownership of issue resolution
Polished communicator with the ability to advise business leaders, facilitate small and large group sessions, and navigate sensitive situations with tact
High functioning EQ (Emotional Intelligence), with the ability to understand other experiences and perspectives to inform recommendations and business decisions
Comfortable working with distributed teams in a flexible, fast-paced environment
Strong working knowledge of MS Office/GSuite tools
Bachelor's Degree preferred
Company
Jiko
Jiko is a fintech company that offers API access and treasury bill investment services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$118.4MKey Investors
Upfront VenturesRed River West
2025-10-07Series Unknown
2024-12-12Series C· $29M
2022-10-06Series B· $40M
Leadership Team
Stephane Lintner
CEO & Co-Founder
Breanne Madigan
Managing Director - Global Head Digital Assets
Recent News
2025-10-18
Crowdfund Insider
2025-10-12
FinTech Global
2025-10-11
Company data provided by crunchbase