Pigott · 2 months ago
Client Services Coordinator
412 7th Ave SE, Cedar Rapids, IA 52401, USA
Full-time
Onsite
Entry Level
1+ years expPigott is a company that provides furniture solutions, and they are seeking a Client Services Coordinator to support their Project Management team. The role involves managing project administration, service requests, and ensuring exceptional customer service throughout the project lifecycle.
E-CommerceRetail
Responsibilities
Assist Project Managers with project administration, including but not limited to punch submittals, vendor chargebacks, order tracking, and scheduling
Play an active role in the project closeout process by compiling warranty, care and maintenance documents for assigned projects
Support coordination between sales, design, operations, and installation teams to ensure seamless project execution
Manage small and dropship furniture orders from quote through installation, including order entry, vendor communication, scheduling, and client follow-up
Provide clients with regular updates and ensure timely resolution of any project issues
Track and communicate project milestones, delivery dates, and installation timelines with internal teams and external vendors
Meet with clients in person and on-site if project requires
Serve as the primary contact for service requests, warranty claims, and product issues post-installation
Manage all service requestions through completion and ensure financial accuracy
Work closely with vendors to process claims and ensure timely parts replacement or repair
Proactively communicate status updates to clients and maintain positive relationships throughout the process
Deliver an exceptional customer experience throughout all stages of the project and service lifecycle
Act as a trusted point of contact for clients, providing proactive communication and prompt responses to inquiries
Collaborate with internal teams to ensure client expectations are clearly understood and consistently met
Handle issues or concerns with professionalism and empathy, striving for effective and lasting solutions that maintain client satisfaction and loyalty
Provide prompt, courteous, and exemplary service to all customers, both external and internal, following the corporate vision and core values of Pigott
Demonstrate courtesy and professionalism, consistently providing a timely response to every customer service inquiry
Support Pigott's commitment to quality by developing and maintaining position-specific procedures, process instructions, and/or forms to better serve the company and customers as necessary
Adhere to all guidelines as outlined in the Pigott Team Member Handbook
Accept responsibility for personal and professional development
Perform additional responsibilities at the request of the manager or the Pigott Leadership team
Demonstrate cooperation and teamwork in accomplishing the goals and objectives of the department
Adhere to Pigott corporate branding standards
Maintain confidentiality of business operations on behalf of Pigott and all clients
Qualification
Required
Bachelor's degree in marketing, communications, business administration, project management, or a related field is required
Minimum one to three years of related work experience is required
Solid business acumen with a driven, positive, and professional attitude and strong work ethic
Strong problem solving, decision-making skills with an emphasis on solution development
Ability to learn quickly
Demonstrated attention to detail, with the ability to manage multiple, complex projects simultaneously and in an effective and organized manner
Experience in working with cross-functional teams
Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment
Ability to develop strong relationships, easily build rapport and earn the respect of colleagues and customers
Ability to think and act proactively
Ability to travel (as needed) to Pigott regional offices, as requested by internal team members to support presentation and sales efforts
Ability to proficiently use a financial calculator in the development of astute pricing strategies
Demonstrated proficiency with Microsoft® PowerPoint, Microsoft® Word, and Microsoft® Excel
Ability to listen, understand and respond to external and internal customers' needs promptly
Ability to work the time necessary to complete projects and/or meet deadlines
Preferred
Customer service experience in a service-related industry is preferred
Experience with Microsoft® Publisher, Keynote, and CAP is a plus
Company
Pigott
Pigott is a furniture company that provides interior design and space planning services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stacey D'Amico
Integrator & Chief Financial Officer
Company data provided by crunchbase