Omni Hotels & Resorts · 7 hours ago
Group Rooms Coordinator
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry LevelOmni Hotels & Resorts is opening a new hotel in Fort Lauderdale that will offer extensive event space and luxury accommodations. The Group Rooms Coordinator will manage and oversee the group reservation process, ensuring positive guest relations and coordinating with the sales team and convention services.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
Maintain positive guest relations at all times
Able to perform job functions with attention to detail, speed and accuracy
Able to prioritize and organize work
Make / Change / Cancel reservations
Liaise with Sales Team and Convention Services in coordinating group bookings
Handle mail / correspondence
Process confirmations as needed
Enter/ maintain Group blocks in the PMS system
Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks
Maintenance of group blocks to release room types not required as rooms pickup
Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume
Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting
Ensure that group blocks, group lists, group billing and cutoff dates are maintained
Process Rooming Lists accurately and in a timely manner
Check rooming list for accuracy
Pre-block all group needs for suites or connecting rooms
Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s
Follow all Omni Credit Policies
Control suite inventory and specialty rooms according to suite request policy
Monitor group pickup and advise DORM if group should be re-forecasted
Report to the DORM any changes in group pickup that would affect selling strategies
Adhere to the selling strategies set by the DORM
Check Daily arrivals to ensure accurate reservations
Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings
Qualification
Required
Strong keyboard skills
Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel
Ability to learn and master multiple software systems
Strong working knowledge of Microsoft Excel
Must be organized with the ability to handle multiple tasks
Maintain a professional business appearance, attitude, and performance
Must be able to work a variety of shifts, including weekends and holidays
Preferred
Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
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