Axelon Services Corporation · 1 day ago
User Experience (UX) Researcher
Axelon Services Corporation is seeking a User Experience (UX) Researcher to improve digital experiences for various stakeholders. The role involves leading research initiatives, conducting qualitative and quantitative studies, and collaborating with cross-functional teams to integrate user insights into product strategy.
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Responsibilities
Lead complex research initiatives to define and improve insurance digital experiences
Conduct qualitative and quantitative research (usability testing, surveys, interviews, card sorts)
Develop user personas, journey maps, and actionable insights to influence business decisions
Communicate findings clearly to stakeholders, including executives
Collaborate with cross-functional teams to integrate user insights into product strategy
Qualification
Required
5 years of UX Research experience in corporate or agile environments
Bachelor's in Human Factors, HCI, or related field (Master's preferred)
Expertise in qualitative research methods and UX tools (Qualtrics, UserZoom)
Strong analytical, storytelling, and communication skills
Experience working with cross-functional teams and influencing business decisions
Proficient in Microsoft Office
Preferred
Experience in insurance, financial services, or regulated industries
Familiarity with agile processes, Lean UX, and Design Thinking
Quantitative research experience
Commitment to diversity, inclusion, and collaborative work