O.C. Tanner · 14 hours ago
Implementation Specialist (Entry Level)
SLC Metro Area
Full-time
Hybrid
Entry Level
2+ years expO.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. As an Implementation Specialist in O.C. Tanner's Client Success Department, you will ensure the quality and timely delivery of recognition solutions, working directly with clients and internal teams to facilitate seamless integration and implement updates.
Cloud InfrastructureConsultingDatabaseEmployee BenefitsHuman ResourcesInformation TechnologyIT ManagementSoftwareTraining
Responsibilities
Lead the successful implementation of solutions by working directly with clients, sales offices, and internal teams to deliver high-quality programs aligned with defined program elements
Effectively communicate with clients, field offices, and internal teams via Zoom, email, phone, and face-to-face interactions to establish trust and confidence
Manage client expectations by developing project timelines, proactively addressing delays, and ensuring transparent communication around milestones
Provide support and resources to assist area teams in transitioning to Account Management
Schedule and lead multiple calls throughout the program setup process
Learn and navigate multiple systems efficiently to support program execution
Balance multiple and competing priorities while remaining adaptable and solution oriented
Actively listen, take ownership of client concerns, and demonstrate professionalism by treating customers with dignity and respect
Respond to inquiries promptly and ensure accuracy in all communications and deliverables
Maintain a strong attention to detail to produce high-quality outputs
Qualification
Required
Lead the successful implementation of solutions by working directly with clients, sales offices, and internal teams to deliver high-quality programs aligned with defined program elements
Effectively communicate with clients, field offices, and internal teams via Zoom, email, phone, and face-to-face interactions to establish trust and confidence
Manage client expectations by developing project timelines, proactively addressing delays, and ensuring transparent communication around milestones
Provide support and resources to assist area teams in transitioning to Account Management
Schedule and lead multiple calls throughout the program setup process
Learn and navigate multiple systems efficiently to support program execution
Balance multiple and competing priorities while remaining adaptable and solution oriented
Actively listen, take ownership of client concerns, and demonstrate professionalism by treating customers with dignity and respect
Respond to inquiries promptly and ensure accuracy in all communications and deliverables
Maintain a strong attention to detail to produce high-quality outputs
Strong ability to manage multiple priorities, meet deadlines, and maintain focus in a dynamic environment
Excellent communication skills, both verbal and written
Highly proficient in technology, including the Microsoft Office suite (Outlook, Word, Excel, and PowerPoint)
Experience with Zoom and virtual meetings
Strong problem-solving skills with the ability to think critically and apply concepts to program solutions
Detail-oriented, thorough, and capable of following precise procedures with minimal supervision
Ability to present and demo key features effectively
Highly organized with a strong ability to multi-task
Preferred
Bachelor's Degree preferred
Two years of client experience in partnership and support
Company
O.C. Tanner
O.C. Tanner is an IT company that develops employee recognition strategies and rewards programs using cloud technology.
1001-5000 employees
H1B Sponsorship
O.C. Tanner has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (7)
2022 (6)
2021 (13)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Scott Sperry
President and CEO
Jonathan Olson
Chief Technology Officer
Recent News
2025-11-09
2025-09-12
Company data provided by crunchbase