Michel Sales Agency · 1 week ago
Inside Sales/Customer Service Rep
St Paul, MN
Full-time
Onsite
New Grad, Entry LevelMichel Sales Agency is a Manufacturer’s Representative Company dedicated to serving a diverse clientele in the plumbing, HVAC, and PVF markets. The Inside Sales Representative will interact with customers, address inquiries, resolve issues, and assist the Sales team in delivering excellent service to achieve company goals.
Heating Ventilation and Air Conditioning (HVAC)ManufacturingMechanical EngineeringWholesale
No H1B
Responsibilities
Answer incoming phone lines, communicates with manufacturers and wholesaler’s customers via telephone, email, online or in person to provide support, track orders, and provide technical assistance on products or services
Answer front door at Michel Sales and assist customers
Make outbound calls to factory partners to obtain technical information, lead times and availability per customer requests
Collects and enters orders for new or additional products or services
Monitor Sales inbox and respond to customer email requests
Understanding customer’s needs and recommending solutions
Quoting product in IS Quotes system
Following up on leads, quotes
Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Assist in closing sales and achieving sales goals/targets
Special projects as needed for the business
Qualification
Required
Excellent organizational skills, attention to detail and ability to multitask
Positive attitude and excellent communication skills both written and verbal
Attention to detail, data entry experience, sense of urgency
Exceptional customer service skills
Business acumen
High school diploma or equivalent required
Prolonged periods sitting at a desk and working on a computer and phone
Must be authorized to work in the United States
Preferred
Proficiency in Microsoft Office and CRM software preferred
Previous experience in inside sales or customer service preferred
associate or bachelor's degree preferred
MS 365 Office Suite experience
Company
Michel Sales Agency
Michel Sales Agency is a marketing company that provides inside and outside sales support for the PHCC and R/HVAC industries.
Founded in 1932
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase