Brandwatch · 11 hours ago
Customer Success Director
Albuquerque, New Mexico, United States
Full-time
Onsite
Director/ExecutiveCision is a global leader in PR, marketing, and social media management technology and intelligence. The Customer Success Director will own relationships with strategic clients, ensuring they derive maximum value from Brandwatch's product suite and helping them achieve their business goals.
AdvertisingAnalyticsBusiness IntelligenceInformation TechnologyMarketingProduct DesignSocial MediaSoftwareUX Design
Responsibilities
You will own the overall relationship and retention of your book of strategic customers, establishing a trusted advisor relationship and ensuring customers get optimal value from our products and services
This means working closely with clients to ensure they are equipped to adopt Brandwatch technologies, as well as ensuring their investment helps them achieve their business goals
You will build strong relationships with your main points of contact, aiming to build active Brandwatch champions and executive sponsors within each account. Your clients will see you as a trusted advisor
You will document client feedback and product requests, advocating for them internally to ensure our product road map is developed in line with the needs of our customers
You will be working with clients to establish strategic plans, goals and other key performance indicators and support the customer in achieving their goals
You will conduct regular account analysis and planning to identify and mitigate any customer health risks and similarly identify and achieve growth opportunities
By achieving the goals above, you will be able to nurture customer advocacy and co-marketing opportunities that benefit the client’s organisation as well as ours
Qualification
Required
Prior experience as a Senior Customer Success Manager/Director, Account Management/Director or equivalent role
Proven track record of delivery in a Customer Success environment with a focus on increasing customer satisfaction, adoption, and retention
Proven ability to develop executive relationships at strategic level
Proven track record of developing and executing strategic account plans
Familiarity working global strategic enterprise clients across multiple teams and regions
Proven ability to drive continuous value of a SaaS product suite
Impeccable written and verbal communication skills, and be detail oriented and analytical
Experience working with digital marketing or social media at a SaaS vendor
A proactive approach to your work schedule with the ability to work autonomously
Preferred
Experience working with or for a social media monitoring provider
Demonstrable knowledge of marketing & data analytics principles and best practices
Experience working with CRM, such as Salesforce, Gainsight
Ability to speak a second language, ideally French, Spanish or German
Company
Brandwatch
Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies.
Founded in 2007
501-1000 employees
H1B Sponsorship
Brandwatch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$64.74MKey Investors
Sageview CapitalFuture FiftyPartech
2021-02-26Acquired
2018-10-04Series Unknown
2015-12-16Non Equity Assistance
Leadership Team
Cali Tran
President and CEO
Mikael Lemberg
Senior Vice President of Product, Global Partnerships
Recent News
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