ModMed · 16 hours ago
Customer Service Support 1
United States
Full-time
Remote
Entry Level
1+ years expModMed is a company focused on modernizing the healthcare experience through innovative software solutions. They are seeking a Software Support Specialist I to provide exceptional software support services to their expanding client base of EMR users.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution
Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area
Provide consistent, professional, and high-quality client support to our client base
Establish procedures to ensure client satisfaction and quality service delivery
Communicate and collaborate across teams and departments to help resolve issues
Replicate and document issues for further escalation
Qualification
Required
1-2 years of related experience
Manage/ field 25+ inbound calls per day
Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues
Basic knowledge of Windows platforms
Knowledge of bug tracking software such as Zen and Jira
Excellent interpersonal, verbal, and written communication skills
Ability to effectively prioritize and manage time
Preferred
Bachelor's Degree
Experience in a medical practice and/or with EMRs
Medical billing experience
Benefits
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations
Zen, and wellness rooms within our BRIC headquarters
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
1001-5000 employees
H1B Sponsorship
ModMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
2026-01-16
Crunchbase News
2025-12-31
Company data provided by crunchbase