Premier America Credit Union · 4 hours ago
Assistant Manager, Operations Services
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$40/hr - $50/hr
5+ years expPremier America Credit Union is seeking an Assistant Manager, Operations Services to provide exceptional member service and operational leadership within the department. This role involves supervising staff, ensuring compliance with regulations, and managing complex account situations while maintaining high performance standards.
BankingFinancial ServicesNon Profit
Responsibilities
Assumes responsibility for the effective performance of the Operations Services department. Effectively supervises Member Operations Supervisor, Sr. Operations, Specialist Operations Specialist staff, ensuring optimal performance
Plays a critical role in supporting branch team members, the VP of Retail, and regional managers by providing guidance and expertise on complex account updates that fall outside their usual areas of expertise. This support will be grounded in a thorough knowledge of current laws, regulations, and internal policies, ensuring that compliance is maintained while addressing complex member account situations to protect the credit union from compliance risks
Assumes responsibility for assisting in the supervision of member operational processes. Accountable for all aspects of operations related to performance including but not limited to member service security, reporting deadlines, quality control and accuracy of work
Requires a higher level of authority and is called upon to exercise sound judgment in approving transactions, decision making and problem solving. Responsible for high level adjustment transactions related to loans and deposits
Accountable for all aspects of operations related to performance including but not limited to member service security, reporting deadlines, quality control and accuracy of work
Responsible for high level adjustment transactions related to loans and deposits
Responsible for various department reports; ensures they are reviewed, and exceptions are processed timely and accurately
Monitors staff performance and manages the daily, weekly and monthly workflow deadlines, including reviewing the various department reports, including timely and accurate processing of exceptions
Responds to inquiries on legal topics regarding dormant accounts, POA’s, Living Trusts and deceased with intricate account changes, corrections, or issues that require advanced knowledge of regulatory requirements and internal procedures. Responsible for assisting staff with inquiries and research on Subpoenas, Levy’s, and IRAs
Provides expert advice and clarification on regulatory issues or policy interpretations to help leadership and branch teams make informed decisions
Shares insights from ongoing training and keeping leadership informed about updates in financial regulations and how they impact account management
Qualification
Required
A minimum of five (5) years of banking experience, including a minimum of three (3) years in banking operations services related experience and two (2) years in a supervisory capacity
Advanced concepts of debits and credits, familiarity with electronic fund transfers, expertise in check operations including all applicable regulations
Must be computer literate; with advanced Excel and Word proficiency (spreadsheets), and competent 10 key calculator usage
Experience and expertise in communications (written and verbal) with all levels of the organization
Preferred
College Degree (preferred) or equivalent work experience
Benefits
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Pet Insurance
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
Company
Premier America Credit Union
Premier America is a credit union that offers online banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Wolkove
Chief Technology Officer
Ernesto Norona
Chief Operating Officer
Company data provided by crunchbase