Shirley Ryan AbilityLab · 3 months ago
Patient Service Representative - Registry (Day Shift Availability)
Chicago, IL
Full-time
Onsite
Mid Level
$19/hr - $19/hr
3+ years expShirley Ryan AbilityLab is dedicated to advancing human ability and providing inclusive care. The Patient Services Representative greets patients, facilitates check-in and scheduling, and ensures a smooth flow of operations at the clinic's front desk.
Health CareHospitalNon ProfitRehabilitation
Responsibilities
Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity
Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy
Identify and resolves patient and family issues including follow through to ensure resolution
Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting
Schedule patient follow-up appointments
Allocate patients into available time slots as dictated by the clinician template and protocols
Scan and fax patient documents
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab
Qualification
Required
High school diploma or equivalent
Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferred
Understanding of healthcare operations and the crucial role this position plays for delivering world-class access
Understanding of basic guidelines related to health insurance, including HMO's
Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances
Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner
Ability to solve problems diplomatically and efficiently
Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening
Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint
Application of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.)
Preferred
College or post-high school technical training desired
Benefits
Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: <https://www.sralab.org/benefits>
Company
Shirley Ryan AbilityLab
Shirley Ryan AbilityLab provides physical medicine and rehabilitation for adults and children.
1001-5000 employees
H1B Sponsorship
Shirley Ryan AbilityLab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (15)
2023 (14)
2022 (12)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$8.7MKey Investors
Parkinson's FoundationNational Institutes of Health
2023-07-25Grant
2023-06-07Grant· $8.7M
Leadership Team
Pablo Celnik
Chief Executive Officer
Laura L. Ferrio
Sr. Vice President, Chief Operating Officer | President, Keystone Board
Recent News
2025-10-28
2025-09-17
2025-04-11
Company data provided by crunchbase