Johnson Controls · 18 hours ago
Customer Care Representative - Service Account Manager
Brecksville-Ohio-United States of America
Full-time
Onsite
Entry, Mid Level
$56K/yr - $75K/yr
2+ years expJohnson Controls is a global leader in smart, healthy and sustainable buildings, and they are seeking a Customer Care Sales Representative to maintain and grow sales within a defined customer base. The representative will develop and execute a customer-focused strategy to enhance customer satisfaction and retention of preventative maintenance contracts.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Adhere to current Johnson Controls policies, procedures, products, programs and services
Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M
Responsible for retention, customer satisfaction and growth within the customer base
Deliver increased sales against an assigned quota
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.)
Interface effectively with district operations to deliver and improve service delivery
Determine customer needs and develop sales strategies to meet those objectives
Report progress and metrics to operation and corporate teams on a weekly and monthly basis
Qualification
Required
High School Diploma
Technical aptitude is a must for success i.e., Microsoft Office, Salesforce, Ace, Report to Web
Preferred
BA, BS or similar degree highly preferred
2+ years of sales and/or customer service experience with a similar product, service or industry
Highly motivated and success driven
Excellent communication skills and ability to quickly qualify opportunities
High degree of self-discipline
Independent, creative thinker
Ability to sell intangible services
Benefits
Paid vacation/holidays/sick time- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Company vehicle
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-16
Company data provided by crunchbase