Trust Automation, Inc. · 4 hours ago
Key Account Manager
San Luis Obispo
Full-time
Onsite
Senior Level
$108K/yr - $120K/yr
5+ years expTrust Automation is a company with over 35 years of experience in custom motors and systems for various applications. The Key Account Manager will act as the primary relationship owner for high-value strategic customers, ensuring client satisfaction and driving retention and growth through effective communication and collaboration with internal teams.
Industrial EngineeringManufacturingService Industry
Responsibilities
Develop deep, long-term partnerships with key customers, acting as a trusted advisor and ensuring their needs are met at a high level
Play a strategic role in supporting major accounts, including building customized solutions, contract negotiations, and long-term planning
Proactively managing all customer needs through consistent and regular communication, support, and follow-up
Coordinating and supporting product demonstrations, events, and other assignments as determined to support the product line and customer
Provide the support needed to the VP of Sales on day-to-day operational processes
Work closely with various departments to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
Configure, track, and manage requests for quotes (RFQ), requests for proposal (RFP), and rough order of magnitude (ROM) inquiries
Coordinate and track loaner products and demonstration products
Partner with internal cross-functional teams to understand customer goals and key performance metrics and aim to exceed those goals
Leverage technical tools and quantitative data to manage success and report on customer satisfaction levels. Including closed loop feedback on product performance and support services
Work closely with Finance on billing set up and invoicing while troubleshooting any issues that arise
Manage customer activity with future CRM or other internal tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
Provide input on new processes and workflows as needed
Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
Qualification
Required
5+ years experience in Customer Success and/or Account Management
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
Bachelor's Degree or 7+ years' work experience in appropriate field of study or equivalent work experience
Strong analytical skills
Working knowledge and experience with contracts and contract negotiations
Demonstrated ability to work independently and remain motivated
Working knowledge of computers and Microsoft office suite of services
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
Travel will be required, frequency of travel could be monthly
This position may be asked to drive for company purposes during the course of employment. If asked and agreed upon, employees must possess a valid California Driver's License and clean driving record
May participate in the identity verification process to access secure client or government portals by authorizing certified supplier or customer management platforms to obtain information from your personal credit profile or other information, solely to verify your identity
Company
Trust Automation, Inc.
Trust Automation has 35 years of experience in custom; motors, linear drives, digital drives and systems which meet the unique needs of its customers in the Defense, Semiconductor, Industrial Automation, Greentech and Medical industries.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-10-11
Company data provided by crunchbase