DCS | Dental Claim Support · 4 hours ago
Inside Sales Representative
United States
Full-time
Remote
Mid Level
$45K/yr - $45K/yr
3+ years expDCS is a dental revenue cycle management company that empowers dental teams by integrating highly trained RCM experts and a unique technology framework. They are seeking a Key Account Manager to manage relationships with key prospects and client-partners, ensuring their needs are met while driving business growth through new client acquisition and account expansion.
BillingDentalFinancial ServicesHealth CareInsurance
Responsibilities
Serve as the primary contact for key prospects and existing clients, maintaining strong communication and relationships
Manage the full sales cycle from lead qualification to close, ensuring consistent follow-up and alignment with DCS goals
Conduct a minimum of 30 qualified sales meetings per month, working toward 50+ per month as the pipeline grows
Guide prospective clients through each step of the DCS journey--discovery, proposal, and onboarding--ensuring a smooth and professional experience
Collaborate with Operations and Client Success to ensure expectations are clearly communicated and transitions post-sale are seamless
Partner with Operations to ensure onboarding and service delivery meet client expectations
Coordinate with Marketing for lead quality feedback, campaign alignment, and client communications
Collaborate with IT and Finance to ensure accurate data tracking, reporting, and pricing consistency
Follow up on all assigned leads within 24 business hours, maintaining consistent engagement through every sales stage
Identify opportunities to upsell or cross-sell additional DCS services based on client needs and feedback
Maintain clear and organized documentation for all communications, proposals, and meetings
Maintain 100% accuracy in HubSpot CRM, ensuring all client interactions, deal stages, and meeting outcomes are recorded
Generate and analyze weekly and monthly performance reports to assess pipeline health and conversion trends
Represent DCS at industry conferences, training sessions, webinars, and networking events to expand brand visibility and build relationships that convert into new business opportunities
Conduct a minimum of 30 qualified meetings per month, scaling to 50+ meetings per month as the pipeline matures. Maintain a minimum 25% meeting-to-close conversion rate, resulting in a team goal of 15-25 new clients monthly, with all activity and reporting accurately documented in HubSpot
Ensure 100% of inbound and assigned leads are followed up within 24 business hours, maintaining an organized and active pipeline that supports company growth goals
Partner with Operations and Client Success to support client retention efforts, contributing to a 10% reduction in client churn through proactive communication and alignment of services
Participate in Client Experience and Onboarding meetings to align Sales, Operations, Marketing, and IT
Contribute to high client satisfaction during the onboarding process, with positive feedback reflecting successful alignment with Operations, Marketing, and IT
Maintain 100% CRM data accuracy (no missing, duplicate, or outdated records), ensuring all information entered in HubSpot is complete and reliable
Qualification
Required
High energy and a contagious positive attitude
3+ years of experience in B2B sales or account management, ideally within dental, healthcare, or RCM services
Ideal candidate will have Business Development Representative experience
Proven track record of meeting or exceeding sales goals and conversion targets
Experience using CRM platforms, preferably HubSpot
Excellent verbal and written communication skills with a consultative, relationship-driven approach
Strong collaboration skills and ability to work effectively across multiple departments
Organized, adaptable, and comfortable managing a fast-paced, metrics-driven workload
Willingness to travel up to 5-10% for conferences, client or company events
Preferred
Familiarity with DCS's operational processes and service offerings is preferred
Benefits
Commissions paid out quarterly, base rate paid bi-monthly.
Company
DCS | Dental Claim Support
DCS helps dental groups, DSOs, and private practices maximize their revenue by providing expert revenue cycle management services and products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Smith, CDC
Co-Founder
Ryan DeLettre
Co-Founder at DCS - Dental Claim Support
Company data provided by crunchbase