Syntegon · 14 hours ago
Customer Support Representative
Brooklyn Park, MN
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expSyntegon Technology is a leading supplier of process and packaging technology with a global presence. They are seeking a Customer Support Representative to manage incoming customer quotes, order requests, and questions, ensuring high customer satisfaction while meeting revenue goals.
Machinery ManufacturingManufacturingPackaging ServicesSupply Chain Management
Responsibilities
Process customer questions or requests for parts by phone, fax, or email in a timely manner
Create and maintain a quick reference customer database organized by site location for all key account customer
Provide customers with accurate part pricing quotations and order confirmations
Review parts orders and make decisions based on departmental rules and conditions
Communicate order status and part number information to internal and external customers
Interface with third party vendors to identify, purchase and supply parts to customers
Act as the liaison between our customers and our Centers of Competence
Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing
Partner with the accounts receivables team to resolve past due invoices
Process repairs, returns and credit memos in a timely manner
Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns
Support the team in gathering market intelligence to secure and enhance market position
Recommend process and procedure improvements to management
Support general departmental operations
Other duties and/or special projects as assigned by the Parts Manager
Qualification
Required
Associate degree in related field or equivalent related work experience
3+ years' experience in customer support role
2+ yrs working in SAP
2+ years' experience working with an enterprise resource planning system (ERP)
2+ years' experience working with Microsoft Office
Preferred
Ability to manage and resolve customer conflicts or issues
Excellent written and verbal communication skills
Strong organization and time management skills
Ability to build relationships with internal and external customers
Skilled at working in a fast-paced and changing environment
Ability to complete work with minimal supervision
Experience reading technical documents
Benefits
401K Match
Benefits to include: dental, vision, and prescriptions
Life Insurance
Long Term Disability Insurance – Employer paid
Education Assistance Program
Paid Time Off
Employee Assistance Program
Company
Syntegon
We are Syntegon – a leading global technology company and strategic partner to the pharmaceutical, biotech, and food industries.
5001-10000 employees
H1B Sponsorship
Syntegon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Johan Nilsson
Executive Board Member and Head of BU Services & Digital Solutions
Recent News
EIN Presswire
2025-11-03
EIN Presswire
2025-10-16
2025-09-23
Company data provided by crunchbase