Utah SHRM · 23 hours ago
Customer Success Manager
Alexandria, VA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $85K/yr
5+ years expSHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. The Enterprise Solutions Customer Success Manager (CSM) will deliver consistent service to enterprise clients, focusing on relationship management, service delivery, and business operations to enhance client engagement and support SHRM's services.
Non-profit Organization Management
Responsibilities
Serve as the convener for enterprise accounts– connecting the enterprise sales and servicing team to better understand how the enterprise partner will grow
Partner with internal SHRM team members and internal partners to provide support, advice, and guidance to address the workplace challenges of Enterprise and
Develop and execute a comprehensive servicing strategy working collaboratively with the enterprise sales teams (Midsize and Large markets), Marketing, and other
Monitor and recognize business development opportunities. Partner with the Enterprise Solutions sales team to capitalize on opportunities and execute a
Drive impact with enterprise customers to meet objectives in customer acquisition, retention, and delivery of other SHRM products, services, and
Qualification
Required
Bachelor's degree in Business Management, Human Resources, Marketing, or similar field; or high school diploma (GED) with extended, equivalent, relevant experience
Over 5 years of experience in an association, non-profit organization, or business managing external relationships and/or service delivery
Strong management, leadership, and organizational skills with demonstrated experience in project management efforts and executing an overall strategy
Demonstrated ability to execute on strategic objectives and goals, meet deadlines and work independently, and possess strong organizational skills
Preferred
Project Management Professional (PMP) certification is a plus
Company
Utah SHRM
The Utah Human Resources State Council (Utah SHRM) exists to serve the community, the needs of HR professionals, the leaders and volunteers of local SHRM chapters, and to advance the interests of the HR profession.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase