SBA Communications · 20 hours ago
Network Operations Control Center Technician II
Jacksonville, FL Office
Full-time
Onsite
New Grad, Entry Level
0+ years expSBA Communications is a leading independent owner and operator of wireless communications infrastructure. They are seeking a Network Operations Control Center Technician II to monitor and manage networks, conduct incident management, and support multiple networks and facilities sub-systems in a 24X7 operations center.
TelecommunicationsWireless
Responsibilities
Monitor and manage networks, facilities, and lighting control systems
Provide basic troubleshooting, trouble ticket generation and management
Support NOC phone and provide customer status updates as needed
Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, SBA team members and complaints from the general public
Monitor physical security systems and site access control
Monitor network switches, firewalls, and circuits providing internet access circuits to tenants
Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls
Monitor tower lights using proprietary software programs and process incoming alarms. File, extend and cancel NOTAMS in compliance with FAA Specifications
Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills
Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner
Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations
Read and respond to personal and NOCC email in a timely manner
Perform miscellaneous office clerical duties to maintain NOCC reports and files
Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers
Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7
Other projects and duties as assigned
Qualification
Required
Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook
Preferred
Trilingual in English/Spanish/Portuguese preferred
H.S. Diploma/GED Associates Degree preferred
0-2 years in a technical support role in a Helpdesk or NOC
Company
SBA Communications
SBA Communications is a wireless Internet installer for a number of different countries.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.05BKey Investors
TA Associates
2024-01-25Post Ipo Debt· $4.05B
1999-06-16IPO
1997-01-01Private Equity
Leadership Team
Brendan Cavanagh
President & Chief Executive Officer
Ty Harris
Principal Director - Business Development
Recent News
2026-01-12
2025-11-11
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