Principal Financial Group · 19 hours ago
Short Term Disability Claim Analyst 2
United States
Full-time
Remote
Mid Level
$20.34/hr - $30.29/hr
3+ years expPrincipal Financial Group is seeking a Short Term Disability Claims Analyst 2 to assist clients with their short-term disability claims in a dynamic and fast-paced environment. The role involves analyzing medical, financial, and contractual information to make timely claim decisions and providing updates to customers throughout the claim process.
Financial ServicesInsurance
No H1B
Responsibilities
Acquire, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions
Connect with employers, employees and medical providers via phone, email, text, and letters
Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position
Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines
Qualification
Required
High school diploma or equivalent with 3+ years of customer facing work experience
Basic math skills
Ability to actively listen while you collect information on the telephone and provide strong customer service, providing empathy to the customers going through tough situations
Ability to accept & apply feedback
Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey
Excellent analytical, interpersonal, problem solving, decision-making, and multi-tasking skills
Work independently as well as in a team environment
Preferred
Bachelor's/Associate's degree, with 1+ years of customer facing work experience
Short Term Disability Claim Processing Experience - reviewing and gathering information, making phone calls, and making the actual claim decision - at least 1 year or more of successful performance of processing Short Term Disability claims
Legal and policy experience - being able to read, interpret policies, policy provisions and industry regulations to accurately interrupt and apply them to claims situations
Computer skills and typing proficiency - Microsoft Outlook, Word, Excel experience
Benefits
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible
Company
Principal Financial Group
Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dan Houston
President and CEO
Liliana (Lil) Waters, CPA, FLMI
CFO – US Distribution
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